Jackson Rental Properties - Lacey, Washington

Jackson Rental Properties: A Reliable Rental Agency

For individuals and families seeking quality rental properties in the Lacey, Washington area, Jackson Rental Properties presents a dependable and accessible choice. Located at Address: 1315 Ruddell Rd SE, Lacey, WA 98503, and reachable at Phone: 04558922, Jackson Rentals offers a comprehensive suite of services as a dedicated real estate rental agency and apartment rental agency. Their website, jacksonrentals.vsites.com, provides an invaluable resource for browsing available listings and understanding their services.

Jackson Rental Properties distinguishes itself through a commitment to customer satisfaction and a focus on providing accessible housing options. The company has garnered 16 reviews on Google My Business, reflecting a mixed but generally positive customer experience with an average opinion of 3.3/5. This indicates areas for improvement, alongside notable strengths that prospective renters should consider. The agency’s dedication to inclusivity is evident in its features, including a wheelchair accessible entrance and a wheelchair accessible parking lot, significantly broadening its appeal to a diverse clientele.

Key Features and Services:

• Extensive Property Portfolio: Jackson Rentals manages a diverse selection of apartments and rental homes, catering to various budgets and lifestyle preferences.
• Professional Property Management: The agency handles all aspects of property management, including tenant screening, rent collection, maintenance, and repairs.
• Tenant Screening: They employ a rigorous tenant screening process to ensure responsible renters, minimizing potential issues for landlords.
• Lease Administration: Jackson Rentals streamlines the lease agreement process, handling paperwork and ensuring compliance with local regulations.
• Responsive Customer Service: A key component of their operation is a responsive and helpful customer service team available to address inquiries and concerns.

Location and Accessibility

The strategic location of Jackson Rental Properties in Lacey, Washington, provides convenient access to a wide range of amenities. Lacey is a thriving community known for its excellent schools, parks, shopping centers, and proximity to Olympia, the state capital. This location offers a desirable balance of urban convenience and suburban tranquility. Beyond the convenience of location, the accessibility features – the wheelchair accessible entrance and parking – are particularly noteworthy, demonstrating a commitment to serving individuals with mobility challenges. This thoughtful consideration of accessibility enhances the overall tenant experience and indicates a forward-thinking approach to property management.

Information for Prospective Renters:

• Browse Listings Online: The company's website (jacksonrentals.vsites.com) provides detailed information about available properties, including photos, floor plans, and rental rates.
• Contact for Assistance: Potential renters can reach out to the agency directly by phone at Phone: 04558922 to discuss their housing needs and explore available options.
• Schedule a Viewing: Arranging a property viewing is essential to assess the suitability of a rental unit.
• Understand Lease Terms: Carefully review all lease terms and conditions before signing a lease agreement.
• Inquire about Accessibility Features: Don’t hesitate to confirm details about the wheelchair accessible entrance and parking lot to ensure they meet individual needs.

Customer Feedback and Considerations

While the average customer opinion of 3.3/5 suggests room for improvement, the 16 Google My Business reviews offer valuable insights. Common themes emerging from the reviews include appreciation for the responsiveness of the staff and the thoroughness of the property management. However, some reviewers have expressed concerns about maintenance response times and occasional communication issues. It's advisable for prospective renters to contact multiple properties and speak with current tenants to gain a comprehensive understanding of the landlord-tenant relationship. Jackson Rental Properties’ focus on being a real estate rental agency emphasizes a professional approach to property management, but prospective renters should conduct due diligence to ensure it aligns with their specific requirements. Understanding the apartment rental agency component further clarifies their operational scope, specifically focusing on the management of residential rental units.

In conclusion, Jackson Rental Properties presents itself as a viable option for individuals and families seeking rental housing in Lacey, Washington. Their commitment to accessibility, combined with their professional property management services, contributes to a potentially positive tenant experience. However, prospective renters are encouraged to thoroughly investigate available properties and communicate their needs effectively to ensure a mutually beneficial arrangement. The agency’s continued efforts to address customer feedback and enhance communication will undoubtedly contribute to its long-term success and solidify its position as a trusted real estate rental agency within the community.

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👍 Reviews of Jackson Rental Properties

Michelle D.

5/5

We have lived in these apartments for about 3 years now, we are also military. This is a commute to base because it is Olympia but it is only about 30 minutes. The location makes it easy to get on the highway. The inside of the apartments are beautiful. They have a large island which I loved when seeing in person. The appliances are silver and black. Open floor plan so the space seems larger. You do get 1 assigned parking spot the others are up for grabs. On the plus side if you can not get a close spot it is only about a 1 minute walk a the most to get to your car. They also have handicap parking available. When I call in for maintenance or question I get them about half the time but you can leave a message and I hear back the same day. They also provide emergency maintenance numbers in their voicemail as well. I have found Deanna, Mike, and the secretary a pleasure to interact and talk to. I like the neighbors so far I talk to some in my building and across from my building and everyone is nice. I have noticed that the top floors have higher ceiling so you may want to compare if you have a ceiling height preference. I also like that this place allows pets. When we first moved here it was very hard to find a place that would rent and allow pets of any kind. I can get to the school and the mall or downtown within 10 minutes, very good location to get to several areas.

SB A.

5/5

I am not a tenant, but after having to contact the management about an exterior issue between our properties, I am blown away by how fantastic and prompt they were to deal with. The manager was extremely nice, and easy to contact/receive further communications with. Thanks for being a great neighbor with one of your properties!

Erin

2/5

They hardly ever answer their phones and when you leave a message it takes them forever to call back if they ever do. When you question the water bills because they split it between the two units they say that they say the city increased rates. My last months water bill was the same it’s been and we didn’t even live there but a week? Open til 5? Nope. Half the time the office is closed by 3. And once again don’t think they’ll answer their phones.... lived there for a year and had nothing but problems.

Rick G.

1/5

After being a resident for 3 years we moved out at the end of August 2021. Landlords are required by law (RCW 59.18.280) to return your deposit and full statement as to why they withheld any funds within 21 days. Jackson Rental Properties sent me a blank statement and told me to wait. After 44 days of waiting I took them to small claims court and won my full deposit back. You have obligations as a renter but they also have obligations as a landlord. Know your rights.

Christine M.

2/5

They never called me back after I called and left them my phone number. But I'm still waiting for them to have time because I really need a place to live and only 4 days left or I'm completely homeless 😔

SlightlyLoki

1/5

This place is a joke and the woman I spoke to has no business managing properties. They have no clue nor do they care about current fair housing laws and are just slimy.

Mike B.

5/5

Excellent maintenance service. The manager is helpful, knowledgable and friendly.

Laxster 2.

5/5

Very friendly and attentive staff, nice place to live