KOALA - Brooklyn, New York

Discover KOALA - Your Ultimate Destination for Diverse Accommodations

Located at 10 Grand St, Brooklyn, NY 11249, KOALA stands out as an exceptional choice for travelers seeking a wide range of accommodations. With a versatile portfolio including vacation home rentals, health resorts, holiday apartments, resort hotels, ski resorts, timeshare agencies, and wellness hotels, KOALA caters to a broad spectrum of traveler needs and preferences.

Contact Information and Accessibility

For those looking to get in touch, KOALA can be reached at Phone: 833-562-5226. Their website, go-koala.com, is also a treasure trove of information where you can plan your stay in detail. Notably, KOALA offers the convenience of online appointments and onsite services, ensuring a smooth experience even before your arrival. It's important to note that an appointment is required, so planning ahead is key.

Exceptional Service and Reviews

KOALA has garnered a commendable reputation, evidenced by its 305 reviews on Google My Business, boasting an impressive average opinion of 4.7/5. The company is celebrated for its fantastic customer service. Clients frequently praise the personal touch of speaking directly to someone who genuinely cares about their needs. A standout experience shared by one satisfied customer was the exceptional handling of a reservation error - a testament to KOALA's commitment to customer satisfaction.

Why Choose KOALA

For travelers seeking variety and quality in their accommodations, KOALA offers a one-stop solution. Whether you're looking for a cozy vacation home, a rejuvenating health resort, or an escape to a ski resort, KOALA has the perfect place. Their timeshare agency services and wellness hotel offerings further enrich the experience, catering to both leisure and health-conscious travelers.

👍 Reviews of KOALA

Jon &. C. C.

5/5

Fantastic customer service! Its so refreshing to call and speak to a real, live person and be treated like they genuinely care. When the resort made a mistake on my reservation, Koala went out of their way to find a solution, even though it wasn't their fault. I would definitely book through Koala again.

Tracy R.

5/5

Stayed in a deluxe 2 bedroom unit in Orlando. The resort was very nice and the condo very clean with everything as expected. We had delay our arrival a day due to a hurricane coming through but they were very accommodating. I was just notified of a refund for one night and I didn't even ask! What awesome customer service!

Harriet F.

5/5

Amazing service from Koala...so rare!!
I booked one of Koala's properties through Airbnb but soon realised I'd booked the wrong dates. I called Koala's Brooklyn number in the late afternoon US time/evening UK time shortly after making the booking. Despite my query relating to the Airbnb platform, Natasa took the time to listen to my query and assure me she understood the urgency, due to airbnb's cancellation charges. Natasa assured me she would speak to the right team and I would hear back from someone in the next hour. Less than 15 minutes later Gwen messaged me on Airbnb to explain how to cancel the booking to get the full refund, as I had only booked a couple of hours before. Gwen was incredibly helpful and the full refund was issued very quicky. Natasa then helped me to rebook my stay for the right dates. My family and I are very much looking forward to our stay in a Koala property! Outstanding service from Koala that is so rare nowadays. Thank you

Brian M.

5/5

Great customer service! So surprised to find such a great find as most timeshare matters are challenging, but Koala's team (shout out to Natasha) helped me with a booking in the most efficient and helpful way. Kudos to Koala's customer service team!

Christopher K.

5/5

We were so thrilled to find KOALA and their resort bookings for our upcoming trip to Kona. We booked into our favorite stay, saving over $1000 dollars with KOALAs amazing rates. We were taking our dear friends on their first trip to the Islands. Sadly, a month ago, our friends now in their 80s, both began experiencing serious health complications. With tears in their eyes, they told us they wouldn't be healthy enough to go. Reluctantly, we called KOALA headquarters today and Natasha was so kind, understanding and gave us exact information on our refund details. I've rarely experienced such excellence in service - especially regarding a refund. They have earned our repeat business and I hope this review gives you confidence to book your stays with them. Thank you Natasha, and thank you KOALA! YOU WILL HAVE OUR FUTURE BUSINESS!

titandog45

5/5

I have been using Koala since 2023 for my vacation planning and the service they provide is excellent. Staff members are quick to respond and are very informative and helpful. I will continue to use this service and highly recommend!

dennis Y.

5/5

A great place to vacation. Has all the amenities you have Disney world across the street: pools and spas at your convenience.

Ni C.

5/5

Go-koala is great. My recent experience with Grace in customer service was stellar. Also, They stand behind their product. I had a problem with a past listing I booked that was later canceled which was not the fault of Go-koala. The resort canceled because of issues with the owner. Go-koala stepped right up to try to get the listing thru or get another simular listing for me. They even gave me a nice credit towards my new choice. So, I trust them if there's problems with a listing. I love Go-koala!