Lexus of Serramonte - Colma, California

Akula P.

I was searching for a base Lexus GX model for off-road use and my ranch. After months of searching and reserving vehicles at various dealerships, I finally found Lexus Serramonte and Maksim Shepelev . Maksim immediately understood my needs and offered unique options I hadn’t considered before. The key factor was his suggestion to purchase the Platinum Extended Warranty, which not only protected my vehicle but turned out to be a fantastic investment.

This warranty proved its value within a few months. While driving to my ranch in Texas, I hit a large hole, damaging the driveshaft. The repair bill came to $19,000, but thanks to the warranty, I only paid $100 (deductible), and Lexus fixed everything quickly.

Maksim arranged technical support and guided me through the entire process. The car performs flawlessly, and thanks to the enhancements Maksim recommended (like 24-inch Vossen wheels), my GX now looks better than the Luxury Package. I’ve driven over 15,000 miles in just 6 months and couldn’t be happier with this choice. Huge thanks to Maksim Shepelev and the Lexus Serramonte team for their professionalism!

Thomas O.

I had a very nice experience here purchasing a car yesterday. I bought an older one owner Lexus ES330 in really nice condition. No pressure at all. They let me take my time looking the car over, and they had answers for all of my questions. I worked with Roger and he was great. Everyone who I encountered was friendly and helpful. I feel like I got a really wonderful car for the money that will make a perfect daily commuter for me. I drove all the way from Folsom, and it was definitely worth the trip! Thank you Lexus of Serramonte.

Howard L.

Eric Weichardt is an excellent account specialist as he was able to identify and reserve for us an NX450H+ F Sport matching our exact specifications. He kept us informed of the delivery process and status. In fact Christmas came early as the vehicle arrived early and was delivered perfect in every regard. The delivery allowed us to take advantage of the lease cash discount to effectively reduce the overall cost of the vehicle. Kudos to Eric and the Serramonte Lexus team!

Hong Q.

Don't waste your time going to Lexus of Serramonte. They are still doing the old "bait and switch" posting cars for sale which just happened to "sell last night" so they can try and sell you something else. Gary wasn't even working and he told me to come in!

Then he passed me off to Timmy who said the car was still available. But his Manager adds a bunch of "coverage" to inflate the advertised price. No thanks! Bunch of shady car salesmen who like wasting people's time. Timmy was very rude when I started to leave. I wish I could leave a negative star review!

Florence W.

Just had the ideal experience with a vehicle purchase from Lexus of Serramonte. I emailed sales rep, Gary, whom I’ve worked with before, because I wanted to trade in an older Lexus for a 2022 UX hybrid for my daughter. He texted me as soon as he knew of one on the lot and it was exactly what I hoped for. The trade in and final purchase went smoothly. My husband and I are very satisfied with the UX and our daughter is excited to use the car.

Iosif G.

I’d like to share my incredible experience working with Lexus Saramonte, and specifically with Maxim Shepelev. It was truly an outstanding process that deserves recognition.

I had been searching for a Lexus GX 550 for over a year, and I know firsthand how difficult it is to find this vehicle in the Earth color. These models are extremely limited, and most dealerships mark them up by $5,000 to $15,000.

After meeting with Maxim multiple times, he thoroughly explained all the options for purchasing a Lexus GX and assisted me in reserving one. Within a month, my vehicle had arrived. Throughout the entire process, Maxim kept me updated, from the car’s departure in Japan to its arrival at the dealership. His professionalism and personable approach made everything seamless and enjoyable.

I ended up purchasing a Lexus GX 550 Overtrail Plus and added several protection packages, including Perma Plate, Tire & Wheel Protection, and the Maintenance Package. Maxim explained the benefits of each option in detail. For example, he pointed out that the hourly rate at the service center had increased by $50 over the past two years and is likely to rise further. Locking in a fixed price for the maintenance package allowed me to save approximately 40% over five years.

The Tire & Wheel Protection also proved to be incredibly valuable. On one occasion, I punctured a tire while driving in the mountains with my off-road tires. Thanks to the protection, the dealership sent a tow truck, transported my vehicle to the center, replaced two tires, and even repaired a scratch on the wheel—all without additional costs or hassle. I couldn’t have been more satisfied with how smoothly everything was handled.

The vehicle itself in Earth color is an absolute joy to drive. It’s a rare and striking color, and I told Maxim that if such a car became available, I’d buy it immediately—and that’s exactly what happened!

I’d also like to extend my gratitude to the entire team at Lexus Saramonte, especially Finance Director Kenneth and Sales Manager Joseph, who helped facilitate the deal, with Maxim guiding me every step of the way.

I can confidently say that I highly recommend Maxim and the entire Lexus Saramonte team for purchasing a vehicle. I will absolutely return for future purchases and will refer all my friends to them.

Thank you for such an exceptional experience!

1slowcharg3r_ M.

Mason and Victor were really friendly and made the process of buying the Is350 F sport easy happy that I went this thank you very much mason

rameen M.

This dealership may be the most discriminating and discourteous space I’ve ever had the displeasure of doing business with. Even if I were to disregard the sheer ignorance of its employees and management in handling the service on my vehicle, the fact that my car was returned to me in absolute chaos speaks volumes for the standards of this business. Prior to collecting my car I received a “courtesy text” informing me that the service was complete and a complementary vacuum and wash had been performed on my vehicle for me. Please see the attached pictures of the condition of my vehicle upon receipt.
The bottle of Coke does not belong to me. The books/ papers scattered on my front seat are normally tucked away neatly into the glove compartment. The glove compartment being left wide open. Packages of products which were used for the service left on the floor.
I am truly disappointed that I was forced to give my business to a such a company.