LoopNet - San Francisco - San Francisco, California

James M.

Beware of their auto billing. After listing with them for a year (with no success in selling the building) the listing expired and came off the site. I no longer received any emails or calls about the listing or business with LoopNet. I found later that they had auto renewed me for another year, but provided no service with that new year. Even though I have received no benefit from any service from them, they have told me they will not refund me for any portion of the extra year. I guess that is my fault for not reading the small print in their user agreement. Live an learn and don't repeat the mistake. I would not recommend.

Steve L.

What a great company to work with, I had a property listed for three years and they automatically billed me every year, we did not need the listing this year and once I saw that they billed me again automatically I thought "oh boy" this will be a problem, NOT, one call they said no problem and are sending the refund back to my credit card. Just simply great customer service.

Steve Lewis
Woolen Mills Event Center
Jefferson, Wisconsin

William H. N.

Not too happy with their new advertising pieces in the site and the increased amount of locked searches. When will commercial real estate become more transparent? I may be wrong but I'm under the impression that more transparency is better for buyer and seller.

David P.

My companies IP address was banned for no apparent reason. Thus causing every team member on our IP address to be banned from the site. How is a customer to shop on a site that bans their customers. I've talked to several customer service reps, all of which have been zero help to resolving this case.

Abraham A.

They are crooks when it comes to the annual subscription they auto renew for another year without your consent and will not refund the extra months billed for.

Suhail S.

I found couple of properties on LoopNet. I tried many times to contact the listed agent by email and phone, but NOBODY answered back. I decided to contact LoopNet Headquarters to complain. I was surprised when customer service agent told me that LoopNet is member manged and they have NO CONTROL over any agent. This made me wonder, is LoopNet a legitimate company or SCAM?

Joshua G.

Horrible platform from mid 2000 technology. Map feature appears to run off of Mapquest. Enter in listings and it will reload on you and have to start over. Projection- within 5 years they will lose out to competition and be broke. Absolutely stuck in the past

Nathan D.

Ever since they went Wall Street and their website started changing the problems got worse and worse with inputting data and normal search features throughout main platform and phone applications.