M & M Property Management - Concord, California

Theron K.

We've worked off and on with M & M for years. Both Debi and Katy have been professional, go out of their way to help, are organized and get down to business PDQ.

We are landlords and it's reassuring to work with people who've been around the block a few times (pun coincidental). Debi and Katy qualified prospective tenants as their experiences led them and saved us grief by spotting a couple of applications that seemed fine, at first, but after a little research by Debi were clearly deceptive. She updated us regularly and was sensitive to our deadlines.

When we met with the tenants we chose, Debi was with us and she was sweet with the new tenants during the walk-through.

Debi and Katy have high standards, to be sure, and we were served well by that kind of integrity. I can't speak for the few (2?) who have posted negative comments on this board or what their issues were, objectively speaking.

I will say from my own professional experience, that those with high standards naturally should expect the same from others to efficiently do their jobs for the ultimate benefit of all parties. Without casting aspersions, I suppose it's possible these kinds of expectations can be misread by some.

Professionalism, experience and trustworthiness are rare qualities to encounter in someone who has worked for and with me. From that personal observation, I highly recommend Debi and Katy.

T B.

I first met and signed my lease with Debbie with M&M Property 7 yrs ago on my birthday in Nov. Debbie is a gentle spirit, she is kind and caring. I never had such a great experience renting a property. Debbie was reliable, responsive and attentive to my concerns regarding the property. If a repair was needed, she had someone come the same day or by the next day. She provided ample notice when a yearly walk-thru was required. Paying my rent online was wonderful. Debbie never felt intrusive, nor popped-up unannounced. I felt Debbie had my best interest as well the owner in mind. 5 stars is not enough. I only left the property due to buying my first home. Providing my 30 day notice was easy and Debbie was genuinely excited for my accomplishment. Debbie is a great person with a great management company. If you want to rent, I highly recommend Debbie and M&M Property Mgmt you won't go wrong!!

Thomas Y.

I know Debbie for more than 10 years and she is a great property manager. M&M property manages our family rentals and we were constantly updated, communicated and pleased with the progress, Debbie and her team delivered. The management took full responsibility for overseeing all matters with the property, and all had the best team attitude. I would recommend Debbie to anyone seeking property management or looking to listing. Thank you, Debbie.

clorox

Absolutely the worst manager ever! Katie was so rude to us the entire time we were dealing with her. She tried to bring up unfair numbers for us to sign onto and it seemed like she was trying to scam us by doubling the deposit out of nowhere. Beware of her! She will try to take advantage of you like she did with us. Total scam. If you own a property, DO NOT WORK WITH KATIE. She won't return your calls then give you attitude for trying to contact her. Very gross to work with.

Matthew C.

I write this review not as an assessment of any property, but as an honest recap of our horrid and dehumanizing experience dealing with the property company behind it: M&M Property Management based out of Concord, CA.

We were eventually rejected and it was the greatest thing to happen to us. To head off any attempt to discredit us as "just mad we were rejected," allow me to be up front with the context. We were far from the perfect candidates on paper, by some accounts (Especially M&M's) we were horrible. So, the rejection is ultimately understood and we agree with it. We even told them we were appreciative (and still are) they let us continue the process, despite them making it significantly more difficult on themselves.

What was unacceptable was the 2 week drawn out process that lead to it while we faced a housing deadline. All the while we would be personally insulted, demeaned, ignored and ghosted, forced to jump through hoop after hoop, terms changed on us last minute despite phone calls stating otherwise, and we ultimately ended up with a proposed lease that was borderline extortion of two young adults that they perceived as desperate and would sign anything.

Here's why we were bad on paper: We are recent college graduates with very little work experience, we applied with no active income but actively applying and interviewing to work, we both have rental experience but not too much (references were fine, a replacement fridge on my GF end which was results of a previous lease ownership change). Again it is not the rejection we were upset about, it was dealing with the management.

Here's what we did to compensate before we were even given the OK to apply: between us we had enough in savings to pay for 3 years in rent. The property we were applying to was $1850 a month, extremely cheap for the area and one of the reasons we applied. We offered to pay 3-4 months up front, have a cosigner that made 5x rent and has very little expenses, be flexible on the lease for a 6 month trial period as per managements request. These are things we offered before anything.

What started as pleasent exchanges eventually devolved into personal attacks on my parents income, personal attacks on how lazy we were for not having jobs (we were moving to work in the area and had already made significant headway), we were being told by them nowhere would accept us and they were doing us a favor (literally every other place was okay with our situation and offer).

The most egregious of insults was after another bout of the property manager ignoring my calls and texts after they stated they would call me the previous day (this happened frequently). I made 3 phone calls, one in the morning, one two hours later, and another 4 hours after that in an attempt to reach them after being actively ignored and my calls declined with no word as to why. I sent one text and one email in between in a desperate attempt to reach them. My move out day was in less than a week and they were stalling. (Thankfully I decided to give up on the place during that time and found an easy replacement.) The property manager called me in a fury and insulted me telling me how lucky I am to have them, how bad of a candidate I was, and unloaded a storm of emotional issues on me because I expected them to have the minor professionalism enough to inform me what was going on. Note, I have stayed professional the entire time.

We ended up with an absolutely unfair proposal of a lease. The entire lease up front, with twice the listed deposit, AND a co-signer for a 6 month lease. They were definitely ready to fleece us. After I questioned the terms, we were immediately rejected. I was delighted.

Overall, good luck with this company. 10/10 would NOT recommend. So, why did I try so hard if they were this awful? Simple, in-unit washer and dryer mixed with an iron resolve.

Tim T.

Extremely rude and selfish. Obviously just in it for themselves.

Priston S.