Mercedes House - New York, New York

Ana

Very, very friendly and professional staff, especially the doormen (Juan, Anwar, Eric and others, thank you so so much for all your kind assistance) that made our day with their positive attitude and friendliness, and handymen Sam and Viktor. The building is excellent, efficiently designed and run and very clean. The stay (5 months) was very peaceful, there were no loud parties or anything like it in the building that would disturb us (had to sleep with earplugs because of all the outside noise and the airconditioning noise, but that is NY 😃), the people living in it were polite and cool. We felt entirely safe in the building, while outside in the area (and unfortunately on Manhattan in general) there were a couple of shootings/stabbings during our stay that made us more alert and uncomfortable - nothing to do with M House, but with the safety in NYC in general. The location is otherwise great, bus stop and city bikes right outside the building, the river cycling and running path and a park and the pier closeby, walking distance to Columbus circle and Central Park and the city center, all that you need to buy closeby. The best part of the M House (apart from beautiful views of the city and the river from our apartment) is the health club with the pool, chill out area, fitness and splendid outdoor activities. The club is also very clean (special mention for that!) with professional and kind staff working there. Keep on with the excellent work! The rent was super expensive and the company that leased it to us was not very efficient and prompt in resolving the issues in the apartment but the house and the people working in it are really extraordinary. Would love to come back if the prices for shorter stays were lower.

Brittany M.

Mercedes house made the perfect home for me. I lived there for two years and time has never gone by so quickly. They say time flies when you are having fun!
The staff is all so friendly and helpful. Everyone makes a true effort to show you a luxury lifestyle. The amenities, the location, the view, the spacious apartments with open concept, a very generous amount of closet space and washer dryer in unit all add to the luxury’s of living there. Thank you MH team for allowing me to call this my home.

A P.

Highly attentive staff and fantastic people.

I have never experienced anything other than exceptional service by everyone at the building ever since I moved here in late 2012, Derek and his team are on top of everything.

Management always communicates all relevant news in and around the building/neighborhood in timely fashion, Mr. Katz himself and his staff have always been able to address any situation that may have arisen during my tenancy with exceptional care.

The building is kept clean at all times despite it being a very large operation. Really speaks to the excellent care the staff is committed to providing. It feels very relaxing getting to a place where you know things will be cared for, including us; the tenants. The concierge staff is superb.

The atmosphere at Mercedes House is that of inner peace, I'm happy that the building is away from the hustle and bustle of the inner avenues, it's great to get away from it all while still having everything within short walking distance. The health club is fantastic! And so is the parking garage. Exceptional luxuries for an amazing place to live in.

It's awesome to have the Hudson river & the Hudson river Greenway literally about the equivalent of 3 city blocks away, while being a stone skip away from Times Square and Central park.

I am very thankful for having the fantastic staff and management team taking care of things they way they do, I love it here. Keep up the excellent work everyone!

Thank you guys, you are appreciated.

A.Polanco
1 6 1 1

Vivek S.

4+ years at Mercedes House and our experience has been excellent.
Kudos to the whole management team (Faryd, Derek, Ansel, Yesenia), the club (Tonya, G), the reception desk and maintainence staff (Paul, Sam) and all the amazing residents, many of who are now our friends.

Frank C.

We stayed in Mercedes House for 1 month last July for our holidays i NYC.
Even if the building is well mantained, our stay were strongly disturbed by huge rumours coming from outside.
It was like the AC of the apartment was on at the higher level but it was off...

Our apartment was at the 28th floor on the east side of the building.

I realized too late that the building were facing the data center of AT&T and this requires strong cooling system on top of that...

The apartment was managed by Blueground and nobody makes anything to offer my family an other place after having payed more than 15K$ for this monthly stay !!! They just ask other money to move and an other 1 month contract.

I will never lease another time with Blueground.

For people interested in Mercedes House : be sure to be in the good sides of the building.

Minchul H.

I’ve been living at Apartment for the past 7month and overall, my experience has been great. The location is ideal, close to [nearby landmarks, public transportation, grocery stores, etc.], making it incredibly convenient for daily needs. The neighborhood is safe, quiet, and family-friendly, which was one of the most important factors for me.

Tanuj L.

Mercedes House is an architecturally stunning building with views of the Hudson that are breathtaking. The building offers expansive amenities that are beyond compare. Self-parking facility in the building adds to even more luxury - parking space is indoors and well maintained. Apartments are modern with layout that is very efficient with ample storage and closet space. Kitchen appliances and other fixtures in the apartment are modern and top end.

….But what makes this building noteworthy are the quality folks that run this place … a team that is coordinated and true professionals all the way from the leasing staff (Ansel & Faryd) to property management (Derek & team) to the super (Joseph) and his maintenance team - all knowledgeable, courteous, polite, and professional. Maintenance team is phenomenal - every service request is resolved within hours. All said, it a great building to call home.

Shanjie L.

The staff are the most professional and considerate team among all the rental buildings I have lived. I have lived in four similar luxury rental buildings in NY and also NJ. This is the only review I have ever written.

The team of Mercedes House are nice, empathetic, clear, and resourceful. Their level of professionalism is also top-notched.

I’ve lived here for twice in 2017 and 2020.

In 2017, Tony, one of the staff, helped me save a lot of money. I wanted to find an apartment in NYC. I was inexperienced in the Manhattan rental market so I relied on a “fake” brokerage firm run by some Chinese people, which I found on WeChat. But Tony found the application was strange and called me to know more details. It turned out those people were lying about the deal and wanted to swallow some of my rental free months’ credits. They were not a brokerage firm at all. With a very warm heart, Tony helped me through the application process. He is not only professional, but also very kind.

After one year of residence, though I enjoyed the building very much, I decided to move away to live together with my ex.

Last year I had a divorce with my ex, and was looking for an apartment in the neighborhood. I decided to go back to Mercedes House because of my past pleasant experience. Due to the COVID pandemic, I expected the process to be very hard.

Derek and many other members of the team helped me a lot in the process. The point I love most is that they write down everything in an email, and it’s very organized, clear, systematic and considerate. Most other rental buildings don’t communicate those items that well. The other buildings tend to send “one-off” emails for the common items, while Mercedes House summarize everything so well that all the residents can enjoy the benefits.

Because of their professionalism, I had no trouble when moving during the pandemic. The process was smooth and the team were also able to address my questions timely even though it was in the pandemic.

I liked the building a lot, but sadly I decided to go back to Asia this year.
The move-out process was also trouble-free. Mariana and Marissa helped me a lot. Mariana provided help for my international relocation and saved me a lot of worries. Marissa did the final move-out inspection. When I left, she kept reminding me of several items and also nicely held the door for me when I moved with my luggage. I found both of them are sweet, considerate, very well-spoken and empathetic.
The final inspection was also very transparent. They even provided the pricing and gave you a choice of finding someone else to fix the small damages before you leave. When I lived in the other buildings, I had no idea why my security deposit was deducted, but Mercedes House provides an absolute transparency!

Furthermore, I’m impressed how the team keeps evolving. My 2020 experience is even better than 2017, because they keep refining their processes and things are more and more organized. It’s very difficult to manage such a large building with so many residents and they are doing an amazing job.

One final point is that they have the best gym in the city. (Cheaper than Equinox, but better, larger, and cleaner.) If you love workout, you’ll be amazed and enjoy your exercise experience a lot. Plus, G is always there to help you.