Metro Properties Inc - Richmond, Virginia

Ashlee D.

In my 10 years of renting in Richmond, Metro has been top tier. I worked with Ashley and Micheal the most, and they never failed to respond quickly and address any issue I had. Maintenance staff is also very quick and friendly! Sad to move away from them, so the least I can do is give them the hype they deserve!

To be clear, these are not luxury apartments and you certainly get what you pay for, but the staff at Metro is there to ensure you are getting the best experience you can have.

ILYSM METRO <3

Jack K.

Hello, I’ve lived in Metro Properties for the last 3 years! Here are some reviews I compiled for each property I lived in over the past 3 years:

1. 1107 W Grace St:
I was a tenant here at 1107 W Grace St. It's a nice apartment and for the price it's worth it 100% but the company itself is kind of sleezy. The apartment is nice because of the location, amenities included, and price. Although the buildings are old so you hear anyone above you walking, have lead paint, get plenty of bugs (you pay for the exterminator), and the repairs they do aren't long term it's more so like painting over a wall with mold for instance. The company is the worst part though. For example their lease they make you sign says they don't have to give you a 24 hour notice before entering your apartment, something protected by the law but it's in fine print so of course you miss that. There's other little things they do as well, like say they have "5 more tours that day so you better sign soon" (if you're touring) but in reality they only have one scheduled for the day and are just pressuring you into a lease, they offer dryers and washers for your clothes but make it $5 for every time you do a full load, they also make it hard to report damages when you first move in. Like our back door is split open at the bottom and was when we first moved in. After an hour of looking for where to submit my images of damages I ended up having to just email the property manager and hope that it was good enough.

2. 1108 W Franklin St.:
this buildings location was by far my least favorite. My apartment was a awful but the building was fine. What to expect: very minimal light, RIGHT next to a power box pile that hums ABSURDLY loud for 5 minutes every 15 minutes. It was torture for the first 3 months but you do get used to it. The apartment I rented was 1 bedroom around $950ish and had all amenities besides power included. Not a bad deal like my prior one but being there did make me miserable. It was so dark and I shared a staircase with around 8 people above me and being on the first floor you could always see in taking those. I do think that a unit in the front of the building is SO worth it but if you’re not in the very front ( don’t take the back you hear dump trucks every Tuesday at 4 am) it’s not. Something that I’ve noticed that’s a trend among all metro properties is absurd amounts of mold behind the shower walls. I would splash water on the wall and black chunks would spew out from these walls and that has been the case in EVERY unit I’ve lived in with them. They charged me around $150 for cleaning the bathroom with stains that had already been there when I moved out as well. This was a 5/10 apartment, again great price and location but not worth the mental health dmg and isolation you feel in those dark damp apartments.

3. 1125 W Grace St:

My absolute favorite apartment this far. I have a top floor unit that gets tons of light and is in a great location. The apartment is a slight concern but honestly with this one it’s the building as a whole. I would be SHOCKED if this place is not condemned in a year from now. The floor is sinking in multiple spots (across many units), rain water seeps in through the vents and rusts them or in my neighbors case the ceiling and has genuinely filled 3 full size trash cans with how heavy of a stream comes through their ceilings. The walls are cracking as well and you can’t close your doors. There are GIANT cracks where I would assume braces/structurally important features are in the building: above almost all door frames, in walls next to windows, ect. It has gotten so bad that I can not close my doors at all. Then recently they have added a basement laundry here (yay!) but in the process or through installing something they have caused some sort of gas leak. It has since reached my apt. Submitted a case and they took pics of walls and left a note saying “will investigate gas”. Don’t live here without insurance. 2 days I was told no hot water! Still none. And we have lead pipes feeding water into this building.

Raza S. S.

We lived in 1411 Grove Av for a year in 2021. There was a very strong and bad smell of marijuana 24/7, loud noise, and violent behavior from the tenants upstairs. The management didn't do anything about it. During the winter cold air would come through the windows. A snake came in our apartment through the vents. Amazon packages were stolen frequently. We recommend to stay away from the Metro Properties.

Courtney D.

If you’re looking for an affordable place to rent in the Richmond community, I had a great experience with Metro Properties, specifically at the Forest Hill Park Apartments location. I think it would be hard to find another apartment with two bedrooms, updated kitchen appliances for the rent I paid during my stay. It was a quiet community and the neighbors were friendly. It’s directly across from Forest Hill Park, which has a weekly farmers market. A short 7 min drive to VCU. A newer brewery, Target, Publix, and more just down the same street. I’m grateful for the two years I spent there and when it was my time to leave, my roommate enjoyed it so much they ended up renewing the lease! I received my full deposit back within the time they stated I would, no hassles. Property Management at Metro is pretty direct & to the point, but I never experienced any issues in communication, responses, or timeliness to concerns/work orders.

John D. I.

I started renting with Metro last August at an apartment building on W Grace. The apartment was freshly painted and cleaned when my roommate and I moved in. There were a few cosmetic issues that were never fixed, but we marked them on the move-in inspection form and they did not deduct those defects from our security deposit upon moving out. They did deduct a cleaning fee which I would say was fair. We did some cleaning and patched up the walls before we moved out, but there were some hard to reach places that we were too lazy to deep clean.

We are now living a few doors down in a house also managed by Metro Properties with a couple more roommates, and the experience here has also been good so far. The two of us who were already renting from Metro Properties did not have to submit a new application, and they transferred part of our security deposit to the new unit to help ease the process. It was clean and freshly painted when we moved in, again with only a few cosmetic issues. We did suspect and confirm a gas leak from the stove in the newly renovated kitchen, which they promptly fixed when we told them about it.

Rent for both places we've lived is somewhat high, but consistent with other offerings in this area. Communication with the office on all subjects has been courteous and professional.

Looking at the other reviews I see that not everyone claims to have had the same good experience with Metro Properties as us. I'm not sure if these people are telling the truth, or are just the type of people to complain about any little issue that they can find. However, our experience has been quite good thus far.

5/5 stars!

I'll update this review once our current lease runs out.

Vicky A.

Document and take a picture of everything before you move in AND after you move out. Metro Properties tried to wrongly charge us for broken blinds, but were not able to prove it on their end. Luckily WE had pictures of the apartment showing no damage and got refunded.
Avoid staying at any units at 1411 Grove Ave. Floors are super creaky all over, bugs come in through the closed windows constantly, and neighbors are loud. Would not recommend this place unless its your last resort and you are desperate like I was.
They also issued me the wrong key on the day of my move in. When I realized, they were closed for the whole weekend with no one picking up the phone or any emergency contact, so I was locked out of the unit with all my belongings stuck in my car for two days.

Kinzse L.

Rent anywhere else and if you are left with no other options take extensive documentation of everything before and after you move in here. They will charge you for every single flaw they find with your rental and charge you for it. They even took absurd pictures of dust and debris that was “left” in the apartment and included that as to why I was charged a $120 cleaning fee. Only lived in the unit for 7 months but I’m sure we paid for several years worth of upkeep for things being replaced. Typical disgusting slumlord behavior, they want everything to be on the tenants dime so they don’t actually have to pay for maintenance and repairs themselves, while their tenants pay exorbitant amounts in rent.

ashely W.

Leaving my current lease because I want a bigger place but I rented with them for a year and never had any major issues. Responded quickly to maintenance issues and emails and the apartment was super cute!