Northfield Properties Inc - Everett, Washington

Marisa C.

I wish I could click zero stars! My family and I decided to write this review with 12 entire months left on the lease. 😂Awkward since we still have to pay these people 11 more times. This was the worst customer service experience I’ve ever received. Joanna seemed lovely and had all the right answers at first. We viewed the property quickly and all seemed fine. She verbalized the lease over the phone since we were moving from the other side of the state and again all seemed fine. 5 minutes prior to sending us the lease she adds $240 on to the monthly stating that it had been discussed and was in the ad. She explained her owner just bought property and couldn’t afford to replace the gutters so they wanted the tenant to? Fine. We needed the home and didn’t have time to find another. She then wanted us to pay a prorate even though we were not going to be there until the first and wrote in utilities to be paid for as well while we weren’t even there. Then when we get to the home, none of the water is hot and she didn’t perform a proper walk through. So we paid for utilities she didn’t even make sure were in working order! Doors and locks are installed upside down and there is blood on some of the blinds. Every time we have discussed it with her she treats us like this is a process and normal for tenants. Let me be clear, this is not normal. Do not rent from Joanna, at the very least. She will make your life hell.

Kirsten

I used Joanna with Walter for a couple of years for two different properties in Snohomish county. Unfortunately working with Northside was an incredibly stressful experience for ourselves AND the tenants. Response time is slow and sometimes non-existent. While I tried to be patient to the PMs life circumstances at the time, a specific gardening job that I wanted done just never got done for over a year after repeated polite reminders. The first tenants that filled our home were only there for several months and brought chickens and turkeys. They also ruined the carpet in multiple places. Poor tenant screening on behalf of Northside. While communication with tenants is not allowed by the landlord, we have neighbors as friends whom also complained about rude behavior from Joanna. When we were finally able to hire a new PM, the transition to the new PM was painful and Northside disparaged my choice in a very unprofessional way. These are just a few specific examples. Stay away.

Christian B.

I have been working with NPI for about a year now. As an out-of-town landlord I am more than pleased with the experience. Not only are they dependable, but they are extremely knowledgeable. They are quick to respond to issues and understanding of my concerns. It’s comforting to know my property is in good hands.

Anastacia

They act like they care but dont.... beware slum lords.
Make you pay for replacing all locks after you leave (should be owners responsibility)
MOLD ridden properties.... and they get rid of you when you mention it.... here's your walking papers......they wait til LAST minute so you have barely any time to find a new place. WORSE decision of my life to rent from these people..... WALTER IS THE WORST!!!!!!!!

Bears B.

These people are amazing! They know how to turn bad situations around. True professionals

Discount B.

Not accessible and Hard to work with, very short and rude

Bingo P.

Refreshing customer service

Justin G.