Paloma Vista Apartment Homes - San Jose, California

Chase K.

I lived at Via Reggio for just about three years, and it’s true there have been highs and lows. A month or two ago, I would have given a lower rating, but I do want to recognize that there has been a recent change in the property manager and I have noticed small improvements in cleanliness and overall organization. I just moved out to relocate for work, and the process went smoothly and fairly. I found the new property manager Janis to be very professional and kind. She does have her work cut out for her, but at its core, Via Reggio really is a fantastic place to live and I have faith she has it heading back in the right direction.

dark M. C. 2.

Fall’s advertising
On craigs list they have listed 2 bedroom for 2580
But when i went to the website its 3k

I went there and ask the manager (hispanic lady)
She told me that prices change hourly 🙄
I told her your scamming people this way and this is falls advertisement…… what non sense

Desi H.

I lived at Via reggio for 3+ years, and it was great until 2022 - ended up moving out as my rent jumped by 15%. The apartments were well-maintained, and the management was friendly and helpful. However, everything changed when the complex was bought by a corporate company in 2022.

Everyday issues - Frequent car break-ins, Unclean hallways & laundry rooms, Weekly water shutoffs, Unauthorized people inside the buildings & pool areas.

The customer service has also gone downhill. The new management is difficult to get in touch with, and they are often unresponsive to tenant concerns. I have tried to contact them multiple times about the car break-ins and unclean premises, but they have not done anything to address the issue.

The security gates at the entrance to the complex are often broken or open, making it easy for unauthorized people to enter. Pool areas are mostly filled with people who don't live in the apartments.

The new management has been nothing but a nightmare. They have raised rents by 10~15%, which is a huge increase for many tenants. Also the apartments dont come under San Jose rent stabilization - they can increase upwards of 10% every year.

I have somehow found a better apartment and moved out. I am very disappointed with the way the new management has handled things, and I would not recommend this apartment to anyone.

Sankit G.

I lived here from Feb 2020 to Oct 2023. My reason to move out was the new management (Klingbeil Capital Management) that overtook the place sometime in second half of 2022.

Communication/Office Hours: They are highly unavailable if you need anything. The office is closed most of the times and when its open nobody knows the answers. Only one person has some answers but the second one is just a body in the office. The second individual always calls, texts, or delays the answers and says that they'll get back to you. They tell you that they'll ask and revert back to you but they never do. When you write email, they wouldn't respond in timely manner. Most of the time they email residents about projects on Saturday evening. For instance: I'm sure the tree trimming was not decided on Saturday evening to begin on Monday morning but it was conveyed so late that if somebody is traveling over the weekend, they cannot plan ahead to move their cars and are rather subject to towing charges for lack of communication responsibility from the management.

Utilities: My water/sewage/trash bill jumped from $45-50 under old management to ~$140 under new. Nobody has any explanation on why. They also use a "tech-savvy" company to divide the utilities bill among each apartment based on sqft and number of occupants, this is literally an excel calculation but the management charges $5 per month per apartment. There is a $10 account closure fee for the same.

Rent: My rent jumped 10% as soon as the new management took over. At the same time the malfunctioning of elevators, locked gates, garage break-ins increased.

Move-out: When I submitted the move out application and connected with the office management, they informed me my apartment is going to go under remodeling so they are only going to check for cleanliness and not neat-pick stuff. Accordingly, when I got my move-out inspection done, the staff marked the papers and wrote that they'll only deduct remaining water-trash utilities from the deposit and refund the rest. Surprisingly then they charged me $200 for cleaning and blamed me for not cleaning the house entirely. They didnt even take their own signature as a proof but I had to reproduce the cleaning bill from the professionals with whom I had got the cleaning done nevertheless.

Lack of responsibility: Everybody in management is entitled to add charges to an apartment but nobody is authorized to take them off. It has to go through "chain-of-command". Management installed Rently keypad locks on the apartments and started charging $5 per apartment for the locks. My apartment didnt get it for 10 months but I was still being charged for it. This was only removed after I followed up via email for 2 months and then a couple of office visits. Same for the apartment cleaning fee as mentioned above.

I will not recommend KCM properties to anyone.

Tyler D.

**NOT WORTH THE MONEY ANYMORE**

This place has really gone downhill since the new management took up. Being as tenants since 3 years - we've been seeing bunch of issues popping up lately and literally not getting fixed even after months have passed and multiple complaints.

Security/ Call box - Call box hasn't been working since October 2022. Amazon / Fedex & UPS none get delivered. Brought this issue to the new building manager and literally no action. All she says is it will get fixed soon. Missed our instacart & doordash deliveries to non working doors.

Mails - There was an email sent that the mailboxes will be changed soon in November. Since then most of our mails have been lost or being held up at the post office. No update or fixing mailboxes till date its feb 2023 already and we have been taking trips to post office every week.

Cleaning - Dont be shocked if you see spit and cigarette buds in hallways, parking & elevator. The cleaning crew has been cut to once a month from once a week after the new management and you can smell it rotten in the hallways and dirty common areas. We try to avoid elevator now - since it smells awful most of the time recently.

Little M.

My daughter's just moved here a few weeks ago so far it's been a wonderful experience and close to shopping in Westgate Mall

Thanzin N. N.

Ever since Klingbeil management took over Via Reggio the apartment has not been the same. The new staff in the office are sometimes not in the office during office hours like they should be. When I went to go pay rent in person one of the staff members complained and asked why I don't want to pay online. I'm sorry for making you do your job. However, the maintenance staff is hardworking and always comes on time.

RS

Stay away! Elevator always seems to stop working. Management is horrible. Upon leaving received no email about last payment and how much to pay. Also tagged on late fees without any effort to provide details on rent.