Pavilion - Arlington, Texas

Rebecca O.

After over a month of horrible experiences trying to get an apartment we got lucky here!
Angelica is one of the nicest leasing agents I have ever met. She always responded in a timely manner and never gave me issues if I asked too many questions. She processed our application quickly and kept me in the loop the whole process. I’m very excited about our new place and highly recommend Angelica if you are looking for an apartment! She truly was a pleasure to work with.

evelyn P.

Staff will answer all nice when applying but after you get approved Lilia has a attitude she's really not friendly and should not be working customer service at all and the managers Angela and Pam are so inhumane. Just stay away your better of at mateo apartment homes at least they don't yell at you like Lilia does 0/0 don't apply

Joy P.

Apartments are nice, but the staff is AWFUL. Lilia and her boss are so rude and unhelpful. She’s always on her phone, always scowling, will not call me back, and always has a horrible attitude when I ask a question. She YELLED at me because there was confusion about our move in date. I wanted to live here until I found out I’d have to deal with people like this. It’s been ridiculously unprofessional and I don’t want to live somewhere with staff that behaves like sullen teenagers. They gloated in our faces when they told us our application expired due to their lack of communication. This is the absolute worst experience I’ve EVER had finding an apartment in 40 years.

Elite D.

Ive lived here for 2 years, it was good at first they even had a gated system. Then everything quickly went downhill. Maintenance is almost impossible to get to come out. You have to make sure you email the office (DO NOT CALL) and you have to CC the leasing agents and anyone you can include in order to keep the heat on them. My apartment didn't have bugs at first but then roaches started coming in out of nowhere now I have an active Roach infestation coming through the cracks of the kitchen and front door closet. I have black mold developing in the air vents. My porch has multiple holes developing in it. It took them a hole year just to fix my kitchen plumbing and a hole in my wall they made from a previous repair and a hole in the siding in the porch area. The police are continuously swarming the complex. At night there's constantly strange characters and cars driving through the parking lot. It's HORRIBLE here. On top of that the pictures they have on here DOES NOT reflect what it ACTUALLY looks like.

kapil A.

The worst experience ever. I have been living here for about 5 months now, and I've had bad experiences from day 1. All the staff are really rude and unwilling to help or accommodate. When I first applied, the lady at the front desk kept saying she had everything, but every time I called, they said something was missing. I had to make multiple trips to the apartment. It took about 3 weeks to get everything sorted, and I only had 1 day to move in. Now, I have to pay extra rent every month because they couldn’t get the paperwork done on my move in date(had more than 2 weeks to complete). If it weren’t for the Christmas-New Year holiday, when I didn't have time to finalize other apartments, I honestly wouldn’t have moved in here.

And it doesn’t end there. It takes me running the tap for at least 5 minutes to get hot water. Maintenance is really slow. My dishwasher wasn't draining water, so I called the maintenance guy. He said he would come fix it the next day, or at least drain the standing water out. Three days passed and no one showed up. It was stinking really bad, and when I called them, the staff were really rude and unaccommodating.

Be careful with this apartment before you move in, especially with the rude staff at the front desk. They wont make a single effort to help or make things smooth for you. Your stay will be very frustrating over little things.

Jonah F.

BUYER BEWARE: THEY REQUIRE YOU TO ALREADY HAVE YOUR 30 DAY NOTICE IN FROM PREVIOUS PLACE BEFORE GETTING APPROVED. Risking becoming homeless.The black supervisor is rude and I've already called corporate to complain on her and yes...I'm black.

Estrella M.

No good things at the park or at the gym and barley opens the pool and has a lot of cockroach’s it is also Ghetto and a lot of smoke and theirs rats everywhere also the maintenance are so mean their is cats and dogs Loose so that’s why you should never come to the pavilion apartments they so disgusting.🤮😭🤢😷

Marqueta R.

Been living here for 9 months and the staff are nice and helpful, my place was clean, ready exactly what was told to me. The maintenance are prompt when fixing any issues. Love it