Ryan G.
1/5
Renter Beware: Stay away from their Towering Pines property located in Wausau, WI.
Living at Towering Pines apartment complex has been an incredibly frustrating experience. Here’s why you should think twice before moving here:
1. Nonexistent Soundproofing
The walls between the upper and lower levels might as well be made of cardboard. You can hear everything from your neighbors—privacy is nonexistent. I’ve lived in other properties and never encountered such horrendous soundproofing. It’s clear that corners were cut during construction.
2. Overpriced for What You Get
For the amount you pay in rent, the quality of living here is unacceptable. The poor construction, lack of privacy, and neglect of the property make it clear that this complex is massively overpriced.
3. Poor Property Maintenance
The property is nestled in the woods, but don’t be fooled by the setting. The access road is a dirty, muddy, unpaved mess, which leaves the grounds constantly messy. During the winter, snow removal is poorly managed, leaving residents to navigate dangerous and slippery conditions.
4. Noise Issues and Unhelpful Management
Thanks to the lack of soundproofing, your neighbors’ activities will constantly disturb you. When you report noise complaints to property management, they either dismiss your concerns or tell you to “work it out with your neighbors.” Their indifference adds to the frustration and makes living here unbearable.
5. All Management Cares About is Rent
The management company clearly prioritizes collecting rent checks over addressing the concerns of their paying tenants. Whether it’s noise, maintenance, or snow removal, they show no interest in providing a livable experience for residents.
If you value privacy, cleanliness, and responsive management, do yourself a favor and look elsewhere. This place is overpriced and underwhelming. Don’t say I didn't warn you!
Reponse:
Thanks for responding to my review. However, I’m still frustrated with several aspects of my experience, and I think more needs to be said:
1. Noise Complaints: I had ongoing noise issues during my time there, and despite bringing it up several times, I’m shocked to hear there’s no record of any complaints. It’s hard to believe this was the first complaint about noise. If nothing was documented or addressed, it seems like there’s a serious problem with how tenant concerns are handled and tracked.
2. Re-Marketing the Unit: You mentioned efforts to re-rent my unit, but I never heard anything about it. In fact, the property was listed as unavailable until a future date after I moved out. This makes it look like there was no real attempt to fill the unit quickly. It seems like profit was more important than finding a tenant as soon as possible.
3. Security Deposit: The way my security deposit was handled is beyond frustrating. I cleaned the unit thoroughly before leaving, so it makes no sense to me that the entire deposit was taken without any prior notice or explanation. Clear communication about this would’ve been appreciated.
4. Addressing Concerns: You said I should’ve raised my concerns with the landlord, but nothing was done about it while I was living there. No work orders or documentation exist for these issues, so why wasn’t anything addressed at the time? It feels like my concerns were just ignored.
5. Overall Experience: Honestly, my overall experience with this property was awful. Between the ignored noise issues, poor communication about re-renting, and the handling of my security deposit, I’ve felt unsupported from start to finish. It’s clear the focus is on maximizing profit rather than taking care of paying tenants like myself.
At this point, I can’t say I would recommend this property to anyone. I hope this feedback helps potential residents to stay away from this property. Don't let the name fool you, this property is far from luxury.
