Piazza Realty Property Management Inc - Burlington, Washington

Aja L.

While the lady's at the Piazza office were nice and helpful. My first experience with them was in a studio apartment with a nice affordable rent, but after a few months they had sold the building and everyone in the building had to move out either by the next month or as soon as their lease was over. They offered nearly 3x rent and an extra 100 for us to be moved out by the end of the next month. I just recently moved out of another place that I was renting through them and they took money out of my security deposit rather than my non-refundable pet fee of $750. I lost $700 out of my security deposit because they didn't use the pet fee. They did an unnecessary flea treatment, charged us for cleaning that we had already done VERY thoroughly, and they charged us for an unnecessary rekey. Instead of my $1,750 for my security deposit I'm left with 1,031.. and the invoices for what they had done don't tell us what they found or what they did. Just that they had a service done. The landlord is responsible for the natural wear and tear of the property, NOT THE TENANT. Per RCW 59.18.280 Definitely have an attorney review any and everything before signing and keep them in your back pocket.

S. S.

Beware to renters. They’ll charge you for every light bulb and piece of lint upon move out.
Beware owners. The quality of maintenance is horrific. You put your house in their hands and expect them to maintain, but if they actually fix anything, it’s done by questionable people that don’t seem to know what they’re doing. Instead of removing rot, let’s just throw some toothpaste over it and call it a day. Extremely disappointed

Danial O.

Okay so I’m amongst friends talking about our experiences with piazza reality. Which triggered me to remember I never got to give my review. I lived at
13075 Avon Allen rd
Unit b
mount Vernon wa
98273
This property has since been sold and hopefully taken from there control as property managers. They were the worst landlords ever upon move in the unit was unclean and covered in animal hair. And had a very strong Oder. I reported this. At least tried to, I took and provided pictures. Because they say that it’s mandatory they take some of the deposit for rug cleaning they clearly didn’t clean it. I felt as if I deserved to not be charged that. Well they still screwed me out of it. Then also any time something happened they never even attempted to fix it for weeks. Leaving me to do it. Which is fine if I was compensated for things they were responsible for. The grass. There was lawn mower on site and I wasn’t given access to mow the lawn and it sat until it was over a foot and a half. Any ways. Honestly. Terrible out fit not honest. And they don’t care

N L.

There’s a lot of negative comments about piazza. My totally experience has been a blessing, last minute showing for me, communication is on point! They are doing everything in their power to get me into a place. Breanna has been so helpful and supportive with “my stress case self” the rest of the staff have been wonderful! Sometimes we write bad reviews because we didn’t get the answer we wanted. Some stuff isn’t in their control FYI they still have to follow through with the owners of the property and their demands. Don’t hesitate to give them a call. 10 starts from me! Thank you Breanna and team for all your hard work!

Cassandra R.

I've been renting my home through this company for over three years now, and I feel like I've had a rather great experience. They have been responsive when I've needed assistance or information, and they have always been really pleasant to work with. It did take a little bit of time to get a new lease agreement drafted up, and we experienced a mix up in what our rent amount would be due to a clerical error, but that is a small drop in the bucket when compared to the rest of my experiences with them. I really don't have anything to complain about! I've been consistently thankful for my home!

Leslie M.

By far the worst company to try and rent from. They take their sweet time processing everything. Everytime you try calling to speak to the management person or whatever they are “ busy” or don’t answer the phone. After they finally “ approve you” they want a double deposit ? A DOUBLE deposit for a place that looks like they haven’t fixed the kitchen since 1990?! They don’t tell you when a place isn’t available anymore until you ask and still are waiting on them to do their job and process your stuff. The office people aren’t the most welcoming either I saw the receptionist talking on the phone with a tenant and rolling her eyes !! I feel like they discriminated us since the other applicant I was applying with is Hispanic with an ITIN but yet we make 7X the rent together ? That’s crazy.
Anyways goodluck if you apply with them.

Mike L.

I didn’t have the best credit history. The staff and Manager were super willing and enthusiast about helping me. They made me feel comfortable and not like less than a person. They gave me the opportunity to have something better newer and nice for my family. Unlike other realty companies in the area that are rude and treat you poorly. By FAR, the best rental application process I have ever experienced. The Manager and her team are above and beyond outstanding customer service. Can’t say enough how happy and blessed I feel to have been introduced to This company.

UPDATE: 9/4/19
I Recently completed the move out process after finishing my lease. And this was just as customer friendly as amazing when I first moved in and went through the application process. In fact, I am only moving because I am relocating, otherwise I would still be there. Kathy is amazing and did everything she could to accommodate me. I a really appreciate. Being a tenant with Piazza and will be referring everyone I know.

-Nick

SwC R.

This place is awful to deal with if you are renting from them. I know numerous ppl that have been screwed by this company. They are a dishonest company. Rented me a home with non stop problems. Sinks not working, rat problems, heating issues along with a huge pile outside of previous tenants garbage that was never dealt with. You can contact them non stop about issues but they don't respond nor care. Said they could send out a maintenance man but after
3 months waiting I gave up. I took pictures of rats garbage and everything. After moving out, they sent me to collections claiming I owed for cleaning garbage ect for 1800. Lol Messed up my credit now I will fight them in court. This company is not new to the courts. They all know Piazza and everyone knows they are dishonest and not worth the headache to ever rent from. Wish I knew it earlier.