Pickett Property Management, Inc. - Silverdale, Washington

Xiaotian X. (.

I had to make an urgent move from my home and had only one week to complete everything. Fortunately, I found Pickett Property Management, and they made the entire process incredibly quick and easy. We were able to finish everything in just 2 days! I’m so grateful for their excellent service and smooth experience. Thank you so much for making a stressful situation so manageable!

Jasen W.

We hired Pickett to manage our home for 9 years as a military family that thought we might get to move back to the area, and we stayed with them about 8 years too long. They started out ok but got progressively worse until they ultimately cost us about $30 grand in unpaid tenant repairs and bills.

Pickett alienated nearly every tenant they placed in our home. One set of tenants hated it enough that they even abandoned the home without saying a word to Pickett mid-lease after transferring all utilities out of their name so that they defaulted back to us as the owners. Pickett refused to recover any costs incurred by us above the security deposit, but they still made sure to collect their full monthly fee from that deposit while it was empty. They even wrote on the statement "Tenant still owes owner $2794.50."

The only tenant that stayed in the home for more than 1.5 years caused enough pet damage to cost us about $25,000 out of pocket to repair it. We had to have every carpet replaced and every wall repainted to remove the pet smells. Pickett didn't even discover the damage themselves. A third party that entered the home had to report all of the issues including unauthorized pets that were explicitly forbidden from the home in the lease due to my family's allergies if we were to move back in. Pickett didn't even bother to withhold the full security and pet deposits for this damage, and all they would say is that Washington is very tenant friendly if and when we could even get them to respond. They offered to have the owner, Kevin call us back to discuss our discrepancies, but he never called, and never returned any of our multiple calls. Those tenants managed to destroy a fiberglass tub a year prior, and Pickett chalked that up to normal wear and tear and charged us the full $2,500 replacement cost.

Additionally, Pickett routinely violated their policy of contacting us before any repairs costing more than $300, and we would only find out when the repair payment was withheld from our next rent payment. They rarely attempted to get multiple bids for large repairs unless we knew beforehand and insisted on other bids. For the costs of routine services like roof and gutter cleaning, they didn't bat an eye if the company they contracted with this year charged double what we paid the previous year. When confronted, they would tell us that this new company is so much better than, and we would be so much happier with them.

Pickett has also all but refused to engage with our HOA's concerns in any meaningful way regarding required upkeep for years. As far back as 2022, our HOA has been asking Pickett to address trees growing over the roadway. Pickett charged us for three different landscapers to fix the problem, but Pickett never confirmed with the HOA which trees they were concerned with, so none of the landscapers trimmed the correct trees. It took 15 minutes for us to coordinate with the HOA to identify and trim the offending trees ourselves when we went to the home as we prepared to sell. Pickett could not be bothered.

Pickett was an incredibly poor steward of our home and money, and if the majority of our tenants are to be believed, they were terrible to rent from. I won't be stationed in Kitsap County again, but after all this company put us through in managing the house that we would have moved back into, I don't think I could live in it again without all of the bitter reminders of the time, money, and energy we had to spend on it because if Pickett's incompetence. I would not recommend them in any capacity.

Response to Owner's response below:
1. Our statements clearly show management fees were charged for the empty home. They skipped the empty month and charged double the next.
2. The pet urine and feces smells were overpowering and required complete remediation before the home could either be rented or sold.
They suggested you reach out to them about my review. I recommend you do so you can hear them rationalize how it wasn't their fault that our house in their care was mistreated or their responsibility to fix it.

Alisa P.

Great staff and very thorough. My home was rented within a week and I didn’t feel pressured in any way. I’m grateful I kept looking until I found Pickett. Family owned and very supportive of their staff and clients. I feel much relief that my property is in safe hands. Thank you Pickett!

Judith L.

Our experience with Pickett Property Management was absolutely the best. Quick to take care of our needs. Everyone on the team is so very nice and understanding. Definitely a 10 star is deserved.

Kay S.

As remote owners of a cozy property in Seabeck, WA (Our primary home is in Minnesota, so it was somewhat difficult to visit frequently, although we love this beautiful area.), we were referred to Pickett Property Management when we decided to rent the property. There has not been so much as a hiccup in working with them! All of the staff that I have interacted with there have been prompt in responding, efficient in arranging for needed repairs and advising us of when items in the home needed replacing, since we were not frequent visitors. They have an impressive maintenance program (including things like getting rid of the moss on the roof, cleaning the flue on the wood stove, etc). Note that these items are not free, ha ha, but someone trustworthy is looking after your property when you can't, and that counts for a lot. Also, when we were in the area, they were great to arrange times visit the house. I'd like to give a shout-out to Keri Williams, as we prepare to sell this property, and also to April Stroud who has been our primary contact for quite a while.

Thank you, Pickett Property management!

Kay S.

Justin D.

Pickett was quick and painless in helping me get moved in! Everything was done in a timely manner, and I felt Elissa truly valued my needs. Not to mention the place is perfect!

sharia B.

I have lived at a property managed by Pickett for two years and they have been nothing but awesome! I had an invasion of hornets in one of the bedrooms and the were immediately on getting someone out to fix the problem like they are with every problem I have had. They have also been super accommodating of my special needs. I would completely recommend this company!

Joshua B.

Pickett Property Management took control of my residence when I had to relocate for work in 2019. They managed my property for 5 years until I recently sold the home in 2024. During the 5 years, they were exceptional to work with. The Pickett team were pleasant to work with from day one. They were able to rent my home almost immediately and at a fair market price. They managed my residence with professionalism by taking care of the tenant and the tenants needs, and were able to inform me with updates along the way. They provided me with estimates for repairs, coordinated contractor work, and gave me monthly statements that were easy to read. I would have continued to use them if I didn't sell my home. I would definitely recommend them to anyone needing property management service.