Potter's Mtn. Sports - Big Bear Lake, CA

shaan

hands down the best ski & snowboard rental place EVER. i’ve been coming here for years, and the people in here are incredibly nice and super helpful. it’s very convenient too since the shuttle pick up lot is right behind this place. i will continue to come here as long as I’m boarding!

Gabby L.

I had an overall great experience at Potter’s Mtn. Sports. Trevor, the owner, is a very nice guy and is reasonable with pricing. I was also surprised to see bathing suits which were actually really cheap. The suits came in sets instead of buying a two piece separately.

Matthew S. (.

We recently booked our ski equipment online with Potter Mountain Sports. Unfortunately, our in-person experience was bad enough to recommend not using their service. Here's why:
1. Store Opening Delay: We arrived about 15 minutes before opening. Unfortunately, an employee didn't show up for work, and I had to call the shop phone number to get the shop owner to come in. Despite leaving LA before dawn, this one-day ski trip was off to a late start.

2. Customer Service: The situation escalated when I asked for a discount for the inconvenience caused by the delay. The owner lost it. He muttered and shouted at me from across the store. It caught me off guard and unsettled the three kids in our group; three weeks later, it's their primary story from our ski day.

3. Degrading Decor: Adding to the off-putting atmosphere of the store, the store walls were covered with degrading posters of women. Even the teenage boys with me were offended.

4. Equipment Issues: On a positive note, the skis we rented were decent enough to warrant a second star, though the owner did fail to provide the ski poles that were part of my rental package.
Conclusion: With so many locations renting equipment in Big Bear, I don't see any reason to choose this one.

Jillian D.

Renting was super easy, Trevor was super nice and helpful! He got us two snowboard rentals and a ski rental. Fitted all of us perfectly, and taught us how to everything worked. (We were new to snowboarding). Pick up and drop off we're super easy, and staff was very hospitable. We will rent here again every time we come to Big Bear!

Lauren C.

Loved coming here! We are from Florida but have been to many ski resorts/mountain towns and this was the best experience. The owner was such a nice and great guy. He donates some of his proceeds to Saint Jude’s. I would come back just for conversation and complimentary hot chocolate though. The pup was a cutie too 😊

Paris V.

My kid had lot of fun thanks for the recommendations mate! Boots, gloves and jumper for the snow all from the store!

Manar K.

Dalton and Trevor and both very personable and kind. They were able to connect with our group and offer us the best deals and make it very easy for us to enjoy our time! They were knowledgeable and helped us understand anything we had any questions about. Would definitely recommend everyone to come here and experience the same.

Peggy C.

Trevor’s awesome! I wasn’t sure what to get for our family and he advised us on the right gear. He also recommended an easier route to get to Big Bear without all the windy roads - made everything super easy on us. Great pricing too. Thank you!