Property Pro Realty Group, inc. - Waterford, New York

Joe R.

The worst experience ever with the property management company. They don't repair stuff that's reported, they neglect the parking areas and roads during the winter season, during lawn maintenance season they throw rocks and debris all over vehicles, they promise false hope and speak to the tenants as if they're garbage. However, if you communicate with them, they will work with you on late rent. NINA, YOU'RE AWESOME & THANK YOU for your KINDNESS & UNDERSTANDING, you're the only one that'll be missed.

Ronald D.

I am surprised at the negative ratings. Alex has been nothing but flexible and honest from the start. I had a rather large problem when I first moved in, but that was from the previous tenant. Nikki, who is our property manager responds quickly to any kind of complaint. Overall if you pay your rent on time and don’t cause any trouble, you will be fine. Communication is key. If you have a problem just reach out and from my experience it will get fixed!

Kali W.

Long story short; would not ever rent from Ever again. Beware!! Would give negative stars if I could.

Property: 48 South Lake apartments in Troy, NY

Pros: Property Manager Amy Is and Was amazing and was the only positive we had. Amy tried to go above any beyond while we were renting with Property Pro, but unfortunately too much was bad... Amy we trust, property pro we do not. (Amy if you see this. We're very sorry, but these conditions aren't okay for renters. We appreciate all you did for Us and all you tried to do)

Cons: terrible management, unresponsive (outside of Amy), maintenence, Property upkeep, landscaping, slums & so much more.

Long story review; My significant other and I started renting from the South Lake apartments in April 2021 where it was managed via a different property company. The grounds were very well kept, maintenance request got handled properly, response time was quick, landscaping and cleaning around the property was done basically daily. Shortly after (Around July 2021) the building was taken over via Property Pro and it went Majorly downhill.

While under Property Pro the landscaping was basically never taken care of (see photos for overgrown landscaping, trash everywhere, cement blocks out for Months, old stone wall thrown out behind the complex, trees down since August). The recycling and garbage Rarely got taken care of; in the summer months the smell was Unbearable, we could barely even be outside it smelt so badly.

There is little to no sound proofing between the upstairs and downstairs units or really even the walls. We made at least 20 complaints about the upstairs neighbors. Amy Did try her hardest with trying to help with the noise, but it got to the point where we just stopped the complaints and tried to bare living without peace / quiet. (Screaming, yelling, kids & adults stomping sometimes until 2am, throwing things. Etc)

Two units abandoned their apartments the one year we were there, and several others tenants told us they're trying to move out, too because of this company. When property pro took over the building we were told several improvements were going to be made. The grounds would be fixed, the parking lot would be redone, the door locks would be updated, etc. The only thing that got "fixed" was a Tiny retaining wall, which the company who did the wall threw the old stone back behind the complex and left all their trash. They painted one building, that was All that was done between July 2021 and March 2022.

We moved out a month Early just to get away from this complex (we did pay out the lease to receive security deposit). It took 25 days to receive our security deposit back, after tons of e-mails and getting a lot of run arounds. If we didn't email, we probably wouldn't of received it back. It took Amy a lot of hard work to get it to us, so we highly appreciate her.

Our original property manager, Madelynn rarely got back to us and when she did it was after several emails requesting an update. We were then told at the end she was no longer even a property manager.

The woman who gave us our end of lease walk through inspection (she had been there 1 week) told us basically how unorganized the entire company is (didn't have proper inspection forms, didn't have proper people to do walk through inspections, etc) only to find out she left very shortly after we met her.

Snow removal never happened. They would send e-mails from "donotreply" email adresses basically starting it's unsafe for staff to go plow or shovel and will do snow removal when more safe, only to Never show up. The walkways were extremely dangerous with no snow removal, ice removal, plowing or etc.

Unless you want to overpay for a slum under a bad company, I would never rent here. Our rent was $1,075/month for an around 800sq ft apartment, listed now for $1,200. Extremely over charged rent, with loud upstairs neighbors and very bad management.

Photos of property.

George L.

Always pleasant to deal with, the owner Alex is a very understanding individual and was always willing to work with me. There can be some miscommunication between multiple different people (property mangers, maintenance personnel, owner) however Alex was always more than willing to take the time to clear anything up. Overall the best experience I've had with my rental agency or landlord I've ever gone through. As long as you are up front with them they take care of all their renters as far as I've seen and experienced. Was renting through them for 3 years and rarely if ever did I have any issues and when I did they were resolved expeditiously.

Matt C.

Me and my fiancé rent one of the stockade area apartments and have been here going on a year and just renewed our lease, Nikki is our property manager and she is beyond amazing! She’s has always been extremely nice and helpful and extremely accommodating! Before here we lived in Saratoga springs and our landlord was horrible we couldn’t be happier being here and I am very happy with the property and people managing it. The maintenance guy is very nice and helpful here and I only spoke to the owner a few times but when I did he was also very nice and understanding and they are all sincere and as long as you communicate with them. You will have an excellent renting experience with them! I highly recommended renting from them and especially when dealing with Nikki, she’s the best!

Angela V. N.

All I can say is every person working for this company should feel absolutely deeply ashamed of themselves. All of these 5 star reviews on here are fake to boost the rating lol. Notice how there’s so many 1 star reviews with many “likes” and then a bunch of 5 star over the top ratings praising the owner like a God. Nothing in between.

If this company takes over your building, run. They are the true definition of slum lords. They collect rent but don’t fix anything and when they do it takes several months and they do a bad job. Even if your heat isn’t working in the winter or there’s a significant safety issue they will not return your calls, or give you an attitude.

There are multiple clauses on the lease that are not legal and I had to educate them several times on what the actual laws were. Imagine owning so many rental properties and having 0 knowledge of landlord/tenant rights. They just assume they can do whatever they want and will try to withhold your security deposit. Building currently isn’t even up to code. Safety for their tenants does not concern them.

Like I said, these people should be deeply ashamed of their greed, selfishness, disregard for their community, lack of humanity, laziness and corruption.

Elyse R.

This management company took over the apartment I live in recently. They do not respond to emails or phone calls. They do not keep up with maintenance, including possible code violations. The owner, Alex, is rude and always looking for an excuse why things haven't been taken care of. During a gas emergency (significant leak) they were not reachable for assistance. After 5.5 weeks without gas, when national grid came to turn it back on, Property Pros contractor did not leave any information on what was repaired and what national grid was supposed to inspect. I would not recommend renting a property managed by this company.

Stephanie T.

I am a tenant and have had a great experience with Property Pro Realty. Alex is a great landlord; he has always promptly addressed any questions or concerns we had prior to and after moving in. I once put in a maintenance request and Glenn our maintenance man was here within an hour. My husband and I love our apartment, Alex at Property Pro Realty has really made every step of the way easy and convenient for us!