Real Property Management Imagine - Lacey, Washington

kevin J.

Michael & Raessa have been awesome as our property managers. They are very attentive to any needs or questions we may have and have always been quick to fix any issues that may come up.
I would definitely recommend them to anyone.

Bri O.

Edit..
They said they had 1 application ahead of mine like I stated in my review, however given that's its still listed that application ahead of mine must have not been approved. I have received no refund of confirmation of refund in process like they stated in thier reply.

If i could give a zero i would. Thier communication is non existence have called many times a day and sent emails regarding a application from jan 3rd 2025 and heard no response. Meanwhile they charge me $80 in application fees for a application that hasn't been processed and the property is still listed as available on multi sites including thier own

Emily E.

The professionalism of Real Property Management is outstanding! Communication, cleanliness, and completion of tasks are all things I’ve experienced while being a tenant here. Michael personally is one of the best!!! He personally goes out to the properties and makes sure that everything is up to date with equipment and interior designs, he makes sure to reach out with information and questions when needed, insanely formal with great social etiquette and amazing style, in the end just a well rounded guy. Michael makes sure to take care of not only the appearance of the property but also represents Real Property Management with his dignity and hard work. Honestly sad to leave this company and property, but if I have to move again this is for sure the first company I will go to for a new rental

Hanaa A. O.

I have been very fortunate to have RPM Imagine and Michael Patterson manage my property. He is thorough, has great communication and cares for my property like it is his own. He has knowledge of the local market, and offers sound and accurate recommendations. He has been able to place good tenants in my units, and bring the rents of other units up to market value. I will not hesitate to use his company again, if I acquire more properties in the area, and whole heartedly recommend him to anyone who is looking for a hard working, and honest PM.

UNCOVERING T. N. U.

Mr. Patterson is an owner who pays attention to detail when it comes to managing multi family units and properties. He desires nothing but quality for his tenants and to ensure that each space is to standard, clean, and well kept. He is also an owner with integrity which makes it easier to bring problems and concerns to the forefront if any. I've worked with him for a number of years in operating these units and highly recommend him!!!!

Kimberly R.

We are a military family who has rented from several management companies, but this was one of our best experiences. We rented with them for 3 years. They were very easy to work with. Quick to respond to our concerns and proactive when it came to questions and needed repairs. They were very personable and made sure that we truly felt at home in our property. I would highly recommend them to anyone who wants a personal touch, but professional renting experience!

Shemeka A.

If you’re in the market for a property manager, look no further. Mr. Patterson is your guy. After working with him for 3 years managing multi living units , he is the definition of a phenomenal manager who delivers results. His intuitiveness and attention to detail and the needs of others sets him apart from the competition.

Andrea S.

Given that our only point of contact with this company is our current property manager Michael Patterson, this is more a review of what I have seen of his behavior and may not be an accurate reflection of the company as a whole.

Unfortunately I have no access to his supervisor so a Google review will have to do.

We live in an apartment owned by this company
in Centralia, WA and they are currently making "repairs". Our property manager Michael Patterson is incapable of communicating or notifying in a timely, professional manner.

When our shower was being replaced we could not be in residence. We were required to find other accommodations on less than a days notice and pay rent while the apartment was uninhabitable due to BLACK MOLD.
In addition while we were gone Michael Patterson, the property manager thought it would be appropriate to have an electrician come, without our knowledge or permission, and that it would be appropriate to have the plumbers let the electrician in.
Again, the property manager thought it was appropriate to have approved workmen let unapproved workmen into the apartment without the tenant's knowledge or permission.

Today, we have workmen removing the siding for replacement. Which we have known about for some time, the start day is two days past the original stated "tentative" start day.
That's not the problem.
The problem is that we were NEVER informed that the repairs would include our porch until the first piece of railing was removed. The porch is the only way in or out of our apartment. The workmen told us they plan to demolish the porch and replace it.
Thankfully the workmen are going to tell us the day before they remove and replace the porch so we'll have some notice when to vacate.

The property manager is claiming the property owner didn't tell him the scope of work includes the porches. These are just the most recent in a string of "miscommunications" since Michael has taken management if the property.
If we didn't take the time to ask the workmen what the plan is, we would never know.

I wonder how the other tenants are going to get in and out of their dwellings?