Redstone - Burlington, Vermont

Avery

Renting from Redstone at Catamount Lane around 2018 was livable, but not worth the $1200 for a one-bedroom with no utilities (except water) and communal, coin-operated washer and dryer. We also had to pay an extra $50/month for a second parking spot, even though there were always plenty of available spaces. It certainly was not exceptional and unpleasant at times.

The apartments themselves are dated and cramped with no A/C (window units are allowed) so it was hard to keep clean at times. There was plenty of closet space though and lots of green space around the apartment complex.

Upon move-in, there was a weird smell under the kitchen sink that never went away and some of the cabinets had a sticky residue on them that took a lot of scrubbing to finally get rid of. Some of the doors were also chipped and paint-stained.

During our lease, it seems like Redstone was trying to make improvements (i.e. replacing the carpet in the entranceway, fixing the entryway door so it shut fully, paving the parking lots and sidewalks, and replacing the laundry machines). The outdoor lighting in the complex was broken for most of our time renting there so, for the Vermont winters, it was VERY dark. It took them a while to even notify us that something was wrong and then eventually tell us it would take even longer to repair the issue. By the end of our lease, the lighting had been replaced but that led to dirt all throughout the complex and then mud during Vermont's spring. The interior hallway lighting was also broken sporadically and was eventually fixed.

Some maintenance issues took a while to fix in the apartment, some they didn't even fix at all. A fixture fell off our light and they just said to leave it off. We had to send a follow-up email for two issues (a month after filing the request) to actually get them fixed.

The snow clearing was decent. There were times during big storms that the sidewalks weren't well cleared and salt was minimal. It is also pet-friendly, which is nice (no pet rent, just a deposit), but the dog bag bins weren't cleaned regularly and they would just let full doggie bags pile up below it. There didn't seem to be an enforcement of the rules around the complex in general (i.e. the misuse of the garbage). Cigarette butts were also left throughout the complex.

We were able to get our full deposit back minus a carpet cleaning fee, which is required if you have pets.

The staff was always professional, helpful and responsive. I was locked out a few times (once after hours) and they were able to get to me promptly.

Brian S.

I’ve rented two units from redstone, and had positive experiences throughout my tenancy. Maintenace requests are dealt with promptly, and the staff has been accommodating anytime we’ve brought up a concern . The building is not perfect, but dealing with reasonable people makes it all good.

Dr. M. M.

I had an excellent experience with Redstone. Marci has been very kind and helpful throughout. I selected the apartment online and could not visit to verify the condition before move-in. Marci shared the photos and videos of the apartment and it was exactly the same as it was in the video. Very reliable. Also they are vwry responsive on emails and when you leave a voice message. The whole team was very welcoming ans accomodating which made the move-in process easier.

Emma S.

The reviews speak for themselves, but this is truly the most incompetent and unhelpful property management company in Burlington. I lived here for 2 years and they are impossible to reach, ignore noise complaints from neighbors, and charge an exorbitant amount for old apartments with zero amenities. I would not recommend renting with Redstone to my worst enemy.

** in response to Redstone…. “It appears you may have been a tenant”… I was a tenant from 2021-2023, so VERY recently. I would highly discourage anyone from renting with you, as these issues are still very much present. Y’all don’t even answer your phone.

Emily M.

The process of renting from Redstone has been spectacular! They are very responsive, and get you an approval answer very quickly. Everyone there has been very pleasant to deal with!

Marissa R.

I have rented from Redstone for 7 years at 3 different properties and I have given them the benefit of the doubt every time. The building we currently live in (catamount ridge) has SO many fire alarm issues. In fact, ours just went off for an hour with no explanation at all. Even worse, I called the Redstone “emergency” line and no one ever showed up. Not sure what the point of an emergency line is!! This has happened so many times and is truly not worth the insane amount of rent we pay.

Bagheera E.

Couldn’t have been happier to leave. The combination of high cost and low quality across the board will ensure I never do any kind of business with Redstone again. A poorly designed and poorly appointed one bedroom will cost you nearly $2k a month before utilities, insurance, etc. And that fee also affords you the right to be treated in a way that I pray I have been alone In experiencing. Avoid at any cost. Storage units are cheap.

Hannah C.

Jo was a pleasure to work with. She was incredibly responsive, communicative, and thorough throughout the whole search process. Highly recommend working with her! She'll have your back.