RPM Reliable Property Management, Inc. - Austin, Texas

Jake S.

Been at an RPM lease for 6 months and just know you cannot break your lease at all. Day 1 A/C didn’t work and the place was never cleaned. The AC unit is more than 20 years old and the thermostat doesn’t even read the correct temperature. Had to buy AC window units to be more efficient since the old system is a waste of money of electricity. You’ve been warned. Their staff are very rude and dismissive. Can’t wait to get away from this company! You’ll read horror stories on the reviews for the move out and how they try and take your deposit. I’ll update this in the summer after I move out. If RPM is the company for a property you are looking at… simply go somewhere else.

You see the reply below… no remorse, responding with my personal matters on a reply is very unprofessional. They didn’t offer to pay for a hotel when the AC was out in July.. as far as a lease break, you can move out but you are still going to pay full rent unless they find someone to rent it out then you have to pay them $ for doing the marketing. This is not a normal lease break. That’s why I said you’ve been warned. Any other place would be 2-3 months rent penalty and you’re done. If you ever have an issue you’re stuck like chuck.

Anin A.

Put in a maintenance request for someone to look at my dryer since it was making a horrible noise. They came out in a day or so, real quick took a look, fixed the noise issue but I still needed a part so the tech was going to get with RPM and have them order. Next thing I knew I was being called to schedule for a new dryer in 2 days. I was both surprised and happy with how quick everything was and communication was great!

Sarah K.

Decided to make a review after they 100% tried to scam us for most of our deposit.

Positive- GREAT company during our rental period of three years, so they get stars for three years of being awesome during. Professional, responsive, and would have always said positive things about them if the ending didn’t happen.

Negative - With that said, know they will try to take almost all your deposit for things that were there before the move in. They have the walk through paper and still tried to blame things on us we marked as already there/they never fixed before. They even charged us for “leaving” the paint, outdoor furniture, and chairs they left in a shed when WE moved in. As normal tenants, we never touched or moved it because again, it wasn’t ours and was there when we moved in. Just watch out and keep extra records with this company. Never had a problem before with all of our rentals, guess it was bound to happen one day from a rental company.

Kelley M.

RPM is always very responsive with tenant needs. The monthly air filter deliveries help us to stay on track with replacing them, and it's much cheaper than buying them yourself.
My only suggestion is to maybe have a valid email to respond to them, as it seems they get kicked back as undeliverable. Otherwise we've been pleased with our relationship with RPM.

Kress C.

This is bar none one of the best property management companies in the Austin area. I have dealt with a few other property management companies, but this is by the far the most personable and attentive from the tenant perspective. Often times, most others companies really only work for the owner and let you know that, but you can tell they really want the tenants to have a good experience with their properties as well. From an owners perspective, they are very thorough with the maintenance and make good record of it. Lastly, this company is ran by really good people who are professional and caring; something you don't get out of some of the larger more corporate property management companies. They are a local family business from what I can tell at the end of the day. Highly recommend for owners and tenants alike.

Caleb G.

Priscilla and Ryan helped guide us through the entire process. From the moment we called to approval it was less than 48hrs. They were the first company we talked to that had actual representatives here in Austin and didn’t require you to speak with a robot or someone overseas. 10/10.

Shawn J.

ATTENTION******** Once you sign a contract with these people beware!!!! We moved in after I beg to have the fence fixed so my dog wouldn't get out. I had to fix that. Lawn was in total dismay, I fixed that. House needed a lot of repairs I fix that... Breakers in fuse box kept tripping cause they hooked the water heater to 2 fuses the stove and dryer. so every time you turn the stove on or dryer it would blow... That got fixed, then the dishwasher went up and they pretty much told me I had rats. That I would have to let a rodent person come out before they would give me a new one cause wires were chewed. So no rats and wires wasn't chewed they didn't repair anything after the people before us let. Now I am a Military Vet and neat freak. every repair person that came to fix stuff said that house never looked better.. So when we moved out the hit us for stuff like leaves in the yard that were mulched up, and sticks on the roof from a tree they don't trim. Tape on the blinds that was on my list when I moved in. Just stupid things that was like that when we moved in... We have rented twice in our lives waiting on our home to be built and this company robs people blind. they didn't give us all our money back because of things they didn't keep up as management... So if you get with this company know this they will put you a home with problems then charge each customer in the end. I repaired so much while I was there and still got charged... So I am turning over all the notes and before and after pictures to the attorney General.

Cammie D.

So disappointed with RPM. The place that we rented was great, but it was always tough to get ahold of RPM to fix anything... talk about "reliable." The rental property was old and had a lot of issues, but was quaint and it worked for what we needed. We were planning to move out early but not break the lease. We wanted to slowly move. I let RPM know as a kindness in case they wanted to do an early sweep of the property or if they wanted to start marketing it. All we had left was a couch that we were planning to sell. The last time we stopped at the property to sell the couch, the couch was already gone. Mind you, we had another month (plus) left in our lease and still had not dropped of our keys. I thought the couch had been stolen I was so confused. Once our lease was up and everything was being settled I asked for the breakdown of our security deposit. RPM charged us $450 for the removal of the couch which I had not OK'd. Not to mention we lost out on $100 for selling the couch because IT WAS NOT THERE. I feel robbed and taken advantage of. Tried reaching out to clarify with them and they were difficult to get in touch with, unreasonable, and not willing to hear us out. I understand this is a business, but the way they went about this was disrespectful and there was no flexibility whatsoever. So disappointed and now out of $550 that for a young person like me, goes a very long way...