Russell E. Gross Real Estate, Inc. - Soquel, California

Hillary T.

Russel E. Gross manages the property next to my house. Yesterday they flooded my entryway and refused to clean it or replace a package that was delivered and ruined. Russel's response was "Have your landlord call me. That's was insurance is for." He could not be bothered to clean it up or do the right thing and replace my package.

Ian B.

Probably the best rental experience I’ve had. Getting a tour was convenient and the leasing agent was very kind and transparent.

Love the unit and it is of quality. In contrast to previous apartments it doesn’t seem like corners are being cut here. The manager has been fantastic and very accessible.

Hettie S.

The Agency I work for has been renting from Russell forever. Russell is a very professional and nice man. His team is very responsive and always accommodating! I’d like to give a shout out to Roni who is always willing to go above and beyond. Thank you for all y’all do.

Tiffiny N.

We have been working with Russell Gross for over 30 years. He is very honest an professional. I would highly recommend his business for property management and real estate transactions. Thank you for your dedication, Russell. We appreciate you.

Brandon T.

If we could give negative stars of Russell Gross we would. Avoid these people at all costs! We rented from Russell gross for over 2 years and it the worst experience ever as a renter we have ever experienced. Being young professionals we always paid rent early. They never responded to emails or phone calls even with trying to get our deposit back upon moving out. For 2 days we had to park our car and trailer in our driveway due to a flat tire. 1 week later received an termination notice!!! For parking in our driveway!! Unbelievable. No explanation or warning to alleviate the situation and had to move within 60 days. Landlords continued to harass us by calling and cursing us out. Long story short we were happy to be done with this unprofessional property management company. Upon getting our deposit back they took out frivolous overcharged fees for a misplaced garage door opener. Avoid these people at all costs if your looking to rent in Santa Cruz.

Jimmy A.

I don't rent from these people, but I live nextdoor to one of their properties:(. I feel sorry for anyone that does rent from them, they seem very incompetent. They do not do what they say they will. There has been a problem with an alarm on the house they "manage" for years. It is a septic alarm that sounds like a high-school fire alarm, you can hear it probably from 100 yards away. I've been asking for about a week now for them to fix it again. I'm losing whole nights of sleep, and my son is missing college classes due to lack of sleep:/. I would highly recommend you don't put any faith in this company, you will be let down at some point. I have pleaded many times for them to do something that will work, they always say they will but I still end up being woken in middle of the night because they fail to do what they say they'll do.

Dan B.

Just saw a bad review here, and felt compelled to set the record straight. Russell and his team are awesome and VERY professional. I've done business with him for years.

He represents his clients VERY well, so sometimes people sitting on the other side of the table might not feel as good as I do about him and his team.

Zaxx T. 7.

Very professional so far after living there for a year. We show respect for them and for the property we rent and get along well with all the neighbors. Not sure what the situation was with the bad reviews but we are happy to rent from them.