ServiceMaster of Shenandoah Valley - Waynesboro, Virginia

ServiceMaster of Shenandoah Valley: A Reliable Restoration Partner

For individuals and businesses in the Shenandoah Valley region, ServiceMaster of Shenandoah Valley stands as a premier provider of comprehensive water damage restoration and fire damage restoration services. Located at Address: 30 Ebco Cir, Waynesboro, VA 22980, and reachable at Phone: 02694672, the company offers immediate and professional assistance to those facing devastating property damage. Their website, servicemasterrestore.com, provides valuable information and allows for convenient contact.

About ServiceMaster of Shenandoah Valley

ServiceMaster of Shenandoah Valley is a franchise operation under the umbrella of ServiceMaster, a globally recognized leader in property restoration. This affiliation provides access to extensive training, advanced equipment, and a robust network of resources, ensuring that clients receive the highest quality service. The company specializes in mitigating the effects of water and fire damage, working diligently to restore properties to their pre-loss condition. They understand that these events are often emotionally and financially challenging for clients, and consistently prioritize empathy and clear communication throughout the restoration process.

Key Services Offered

• Water Damage Restoration: From minor leaks to extensive flooding, ServiceMaster of Shenandoah Valley offers a complete suite of water damage restoration services. This includes immediate water extraction, thorough drying using industrial-grade equipment, mold remediation, and structural repairs. They meticulously assess the extent of the damage and develop a customized restoration plan to address all affected areas.
• Fire Damage Restoration: Fire damage presents a unique set of challenges, requiring specialized techniques to remove smoke, soot, and structural damage. ServiceMaster’s fire damage restoration team employs advanced cleaning methods, deodorization processes, and structural repair services to restore properties to their former glory.
• Biohazard Remediation: Recognizing that water and fire damage can often lead to biohazard concerns, ServiceMaster of Shenandoah Valley also provides comprehensive biohazard remediation services, including the safe removal and disposal of contaminated materials.
• Odor Removal: Lingering odors are a common issue after water or fire damage. The company utilizes specialized equipment and techniques to eliminate stubborn odors, creating a healthy and comfortable environment.

Location and Accessibility

The company’s facility is strategically located at 30 Ebco Cir, Waynesboro, VA 22980, ensuring efficient service response times across the Shenandoah Valley. Wheelchair accessible entrance and a wheelchair accessible parking lot demonstrate a commitment to inclusivity and accessibility for all clients. This accessibility is a significant advantage for individuals with mobility limitations, allowing them to receive assistance without encountering barriers.

Customer Feedback and Reputation

Based on numerous positive reviews on Google My Business, ServiceMaster of Shenandoah Valley has cultivated a strong reputation for its responsiveness, professionalism, and commitment to client satisfaction. The company consistently receives high praise for its team’s dedication and thoroughness. The average opinion is 4.9/5, reflecting the overwhelmingly positive experiences of its clients. Clients frequently commend the team’s quick response times, clear communication, and meticulous attention to detail.

Additional Points of Interest

• Experienced Team: The restoration team comprises highly trained and certified technicians with extensive experience in handling a wide range of damage scenarios.
• State-of-the-Art Equipment: ServiceMaster of Shenandoah Valley utilizes the latest in restoration technology, including industrial-grade pumps, dehumidifiers, and cleaning equipment, ensuring efficient and effective results.
• Insurance Claims Assistance: The company understands the complexities of insurance claims and provides assistance with documentation and communication with insurance adjusters.
• 24/7 Emergency Service: Recognizing that water and fire damage can occur at any time, ServiceMaster of Shenandoah Valley offers 24/7 emergency service, ensuring immediate assistance when it’s needed most.

Contact Information

Phone: 02694672

Website: servicemasterrestore.com

Address: 30 Ebco Cir, Waynesboro, VA 22980

Summary

ServiceMaster of Shenandoah Valley is a trusted restoration specialist in the Shenandoah Valley region, providing expert water damage restoration and fire damage restoration services with a commitment to rapid response, meticulous attention to detail, and exceptional customer satisfaction. Their accessibility and positive reputation make them a reliable choice for property owners facing significant damage events.

👍 Reviews of ServiceMaster of Shenandoah Valley

jenni T.

5/5

ServiceMaster responded very quickly to my neighbor's house fire. The quick response of the crews that came out were very caring and helpfuland took great care of him.

Scott C.

5/5

Brad and his team did a magnificent job mitigating the damage caused by a leaking hot water heater. The entire team was courteous and Brad communicated the process thoroughly throughout. I cannot recommend SM enough.

JG I.

1/5

Called on a Friday evening for assistance after a water in basement event - answering service took info and was told technician would call back. No callback by next day, so called again - verified was "on the list". Did finally receive a callback voice mail message on Monday saying they were getting back to calls from over the weekend and wanting to know if service was still needed. I called back an was informed they were booking a week out and a $1500 deposit would be required upfront to ensure position in queue. By this point the water damage was no longer able to be "restored" - carpet and pad all had to be ripped out and hauled to dump. Will know to AVOID Service Master of Shenandoah Valley for any and all future needs.

Ruth G.

5/5

Service Master was prompt and professional! They were thorough and wonderful to work with, appeasing my request to recheck areas (for my own peace of mind). The day after I called, they had someone in the house, explaining the process and what things would look like over the course of a week. They handled everything with my insurance company, meaning one less thing for me to worry about. I would, and WILL, recommend their service to anyone I can!

Alex W.

5/5

The only reason I am posting 5 stars is because there aren’t 10 stars. These people are wonderful. They are professional, respectful, helpful and have outstanding communication. I will be recommending them to everyone!

Amy M.

2/5

This is less about SM but instead, one employee who created havoc. I would have given 4 or 5 stars otherwise. Most employees, especially Bernie and Wendy were very pleasant, helpful and informative. But the one in charge was not.
SM did a good job restoring our crawl space from a burst pipe. But Brad, the project manager, began a scope of work that was never discussed with us and brought in another company without our permission that did a lot of damage to our home. A 2-3 month project turned into nearly a year. Brad was terrible with communication, changed the narrative frequently to protect himself, rarely showed up for planned meetings, and never had the correct paperwork signed by us. He is the used car salesman trying to sell you the lemon while telling you it's a Mercedes. I have no doubt he had his own version of reality that he told his employer.
He also created issues getting our belongings back once we were back in our house. It took nearly 3 years to get our stuff back with no reason as to why. By then, a lot had degraded or was repurchased because we couldn't wait any longer. Items were returned dirty with mouse nests, some were molded, and other boxes were not our belongings. The above is only a small part of the problems created by one man.

Delia G.

5/5

ServiceMaster was quick, responsive, and responsible. Brad and Leslie kept in contact with me giving me frequent updates so I felt involved while only doing so as needed, so I never felt burdened by their calls. They were very professional, adaptive, and communicative. I have never encountered such a situation before, but ServiceMaster and their capable and experienced team have set a high standard for future interactions. Even my friend was impressed, and as a real estate agent, she is in a position to not only recommend a good service provider but also now has a great experience to pass along to future clients. I am very pleased with these services and highly recommend them to all.

Ruth H.

5/5

Great people. Mannie and crew did a wonderful job. Kept me informed and checked everyday on progress.