Simply Home Realty, LLC - Lacey, Washington

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Welcome to Simply Home Realty, LLC: A Comprehensive Overview

Simply Home Realty, LLC stands out as a commendable business entity in the real estate industry, particularly recognized for its expertise in property management services. Located in the heart of Lacey, Washington, this company has established itself as a reliable and customer-focused provider, catering to the needs of individuals and organizations seeking efficient property solutions. With a strong emphasis on accessibility and inclusivity, Simply Home Realty exemplifies modern business practices that prioritize diverse clientele. This detailed examination will delve into the company's characteristics, location, contact details, and other pertinent information to assist those seeking recommendations for property management services.

Location and Contact Information

Simply Home Realty, LLC maintains its principal office at the address: 8617 Martin Way E, Lacey, WA 98516. This strategic location places the company within the vibrant community of Lacey, making it easily accessible for local clients and providing proximity to various property management opportunities in the region. For direct communication, the company can be reached via telephone at 800-785-3742, ensuring prompt responses to inquiries or concerns. Additionally, their official website, accessible at simplyhomerealty.com, serves as a valuable resource for detailed information, service offerings, and updates. It is advisable for potential clients to explore this digital platform to gain a comprehensive understanding of the company's capabilities and offerings.

The importance of knowing the precise location and contact details cannot be overstated when seeking property management services. By familiarizing oneself with these elements, individuals can plan visits, arrange consultations, or access online resources effectively. For instance, the wheelchair accessible parking lot and restroom facilities at the office ensure that all visitors, regardless of mobility, can engage with the company seamlessly. This attention to detail underscores the company's commitment to creating an inclusive environment for all customers.

Business Specialties and Services

At the core of Simply Home Realty, LLC's operations lies its specialization in property management, a field that demands expertise, dedication, and a client-centered approach. As a property management company, they offer a wide array of services designed to simplify the complexities of property ownership and maintenance. Some of the key specialties include lease management, tenant screening and placement, property maintenance and repairs, financial accounting, and strategic oversight to maximize returns for property owners. These services are tailored to meet the diverse needs of residential and commercial clients, ensuring that properties are managed efficiently and effectively.

Moreover, the company's proficiency in property management extends beyond mere administrative tasks. They provide innovative solutions that address the evolving market dynamics in Lacey and surrounding areas. For example, their team may assist with lease negotiations, handle legal compliance issues, and implement marketing strategies to attract high-quality tenants. This comprehensive approach not only saves clients time and effort but also enhances the overall value of their properties. By entrusting their assets to Simply Home Realty, clients can benefit from professional expertise that keeps properties in optimal condition and generates consistent income.

In addition to these core services, the company may also offer specialized niche properties, such as vacation rentals or income-generating real estate. Their veteran-owned status adds a unique dimension to their service delivery, as they bring a wealth of experience and loyalty to every project. This background often translates into more personalized and reliable management, which is highly valued in the industry. When considering property management options, it is essential to highlight these specialties to ensure alignment with individual goals and needs.

Additional Points of Interest: Accessibility and Veteran Ownership

Simply Home Realty, LLC distinguishes itself through its commitment to inclusivity and accessibility, reflected in its physical infrastructure and operational philosophy. The company proudly identifies as veteran-owned, a designation that speaks to its strong work ethic, reliability, and dedication to serving the community. This aspect not only enhances the company's reputation but also provides clients with assurance of integrity and expertise drawn from military service. As a veteran-owned business, Simply Home Realty is poised to deliver exceptional service, often with a focus on long-term relationships and loyalty.

Furthermore, the company ensures that its facilities are fully wheelchair accessible, featuring a dedicated parking lot and restroom designed for ease of use. This commitment to accessibility demonstrates a broader societal responsibility and an understanding that all individuals should have equal opportunities to interact with businesses. For clients with mobility challenges, this feature is particularly reassuring, as it eliminates barriers to communication and service provision. In an industry where face-to-face interactions are common, such amenities foster a welcoming atmosphere and promote customer satisfaction.

When seeking recommendations for property management, these additional points of interest should not be overlooked. The veteran-owned status can be a deciding factor for many, as it implies a level of trustworthiness and proven performance. Similarly, the accessibility features highlight the company's attention to detail and customer-centric approach, which can lead to a more positive and hassle-free experience for all stakeholders.

Customer Feedback and Reputation

The reputation of any business is heavily influenced by customer feedback, and Simply Home Realty, LLC has cultivated a strong presence through its positive reviews on Google My Business. Currently, the company holds an impressive total of 83 reviews, which reflects a substantial level of engagement from satisfied clients. Among these, the average rating stands at 4.1 out of 5, indicating a high degree of customer satisfaction. This rating is a testament to the company's consistent performance in delivering quality property management services and addressing client concerns effectively.

Examining the reviews provides valuable insights into the experiences of past customers. Many testimonials likely praise the company's responsiveness, professionalism, and ability to handle property issues with care and efficiency. For instance, clients may highlight how Simply Home Realty managed unexpected repairs or streamlined lease processes to their advantage. Additionally, the high volume of reviews suggests that the company actively solicits feedback, which they can use to refine their services and improve client outcomes. Potential customers are encouraged to review these comments to gauge the company's strengths and weaknesses before making a decision.

When assessing the average opinion of 4.1/5, it is important to note that this score places Simply Home Realty in a competitive position within the property management sector. While minor drawbacks may exist in some reviews, the overall consensus points to reliability and excellence. For individuals seeking property management services, this information serves as a crucial factor in building trust and making informed choices. By leveraging this feedback, clients can feel confident in their decision to partner with Simply Home Realty, LLC.

Recommendations for Potential Clients

For those in search of property management services, Simply Home Realty, LLC offers a compelling option that combines expertise, accessibility, and a proven track record. We encourage potential clients to initiate contact by calling the provided phone number or visiting the website to schedule a consultation. During this interaction, it is advisable to discuss specific property requirements, budget constraints, and long-term objectives to ensure a tailored solution. The veteran-owned nature of the business may provide an added layer of assurance, as clients can expect dedication and reliability throughout the management process.

In terms of recommendations, we emphasize the importance of utilizing the Google My Business reviews to gain firsthand accounts from previous users. These reviews can help address any concerns and provide a realistic expectation of the services offered. Additionally, potential clients should consider the company's location and accessibility features, which facilitate smooth communication and on-site visits if necessary. By following these steps, individuals can maximize their engagement with Simply Home Realty and set the stage for a successful partnership.

Ultimately, choosing a property management company like Simply Home Realty, LLC involves evaluating not only their core specialties but also their overall approach to customer service. Their commitment to inclusivity, high ratings, and veteran ownership positions them as a standout choice in the market. For anyone seeking to manage properties effectively, this company represents a valuable resource that combines professionalism with a personal touch.

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👍 Reviews of Simply Home Realty, LLC

Justice H.

1/5

Avoid Simply Home at all costs! Their unfortunate customer service skills are dreadful to deal with. We rented from Simply Home for over six years and ended up needing to break our lease, which meant we paid rent until they were able to re-rent the property, this process took them six months to do so. This is their policy, so it came to no surprise to us that this would be part of the process, however their inability to re-rent the property in a timely manner was evident. We watched houses in our neighborhood being listed for less while having more square footage, a fireplace, updated kitchen, etc. These houses rented swiftly. I also tracked other listings on their website being rented quickly, while ours stayed with little to no contacts, people backing out of the application process due to ridiculous pet fees, and an overall lack of movement on the home. We were diligent in communicating with them as the house would have applicants going through the application process with a holding fee to ensure they were following through on their end. Our inquiries were met with multiple ignored e-mails in a row from Allison, usually spanning over a week before we received a reply if any at all. On the occasion that she did respond to us, her customer service skills were downright awful and undesirable to deal with. This is a common theme I see in the poor reviews of this company and I want to verify that this was our experience too. In regards to trying to find another avenue to communicate with anyone in the company because Allison was not replying, we were told to “not overdo communication and give space in the process.” I find this baffling on behalf of proper customer service expectations, as I have worked in the industry and understand the value of treating paying customers with respect and care. Their lack of service towards us as we were shoveling out nearly 3,000 dollars a month, paying utilities, and random Maintenace fees charged at their leisure-including a lawn maintenance fee in December, was abysmal, and my goal is to ensure nobody else gets such treatment as a paying customer. I am entirely uninterested in any justifications made in reply to this review by Simply Home and would just like to warn anyone before considering working with this company.

Anthony G.

1/5

AVOID AT ALL COSTS!!!

Simply Home Realty is honestly the worst renting experience I've had in the Service. I've rented in over 10 states over 12 years. This has not changed in April 2025.

We believe that they withheld over $500 from us for ordinary use of the premises, which is protected in the RCW. They could not provide receipts for fixes, claiming they only have invoices, and have never provided receipts for items purchased under "materials" or for the sink cover that we were billed $75 for. They could not prove that they paid out the $500 rather than keeping it as a punitive fee.

The average wait time for a response was about two weeks per email. It took them weeks to reply to any email between Jan and Feb even though we replied within hours. On 12 March they admitted that images did not provide sufficient evidence of damage. When we replied to get resolution on this and other things we were ignored. They replied to us 11 April to offer some funds back after this review was posted. It took them more than three months here and even still are not acknowledging that most of the $500 was billed against what we believe to be ordinary use.

The maintenance clerk was in charge of our disagreement over the payout and had never seen the invoice. He was very bad at communicating but I've been told he is being taught about this sort of stuff and in training. Regardless, the manager knew this and did not establish any controls to make sure he could handle the load they gave him. This is a planning / talent management problem on management.

This company only sends invoices in the mail and absolutely refuses to acknowledge that this is a poor system in 2025. We requested a digital invoice immediately after being notified of the withholding and were told (even recently in April 2025) that they only send physical copies.

We could not decipher the invoice because it was incoherent. Even the management team displayed some issues understanding the invoice. Generally it was impossible to read. There are six areas listed (BDRM 1 & 2, Kitchen, Garage, LVRM 1 & 2) and only five listed under QTY? We were not billed for the total time the vendor spent in the premises and were billed by room for issues.

We do not want any more contact.

Chrissy A.

5/5

I can't say enough great things about Charlene Victoria
Property Manager and Simply Home Realty, LLC. We've been with the company since 2012 (if I remember correctly).

Our property managers have changed over time and they all provided excellent service like Charlene! From the very beginning, their professionalism and dedication have been outstanding. The team consistently demonstrates timeliness in addressing all our concerns, whether it's maintenance requests, lease renewals, or general inquiries. Communication has always been clear, prompt, and proactive, making the entire process smooth and stress-free.

What truly sets them apart is their effort in finding reliable renters. They go above and beyond to ensure the property is marketed effectively, and they carefully vet prospective tenants to maintain a high standard. Their attention to detail and commitment to excellence have given us peace of mind, knowing our property is in great hands.

Thank you, Charlene Victoria and Simply Home Realty, LLC for your hard work and dedication! We highly recommend your services to anyone looking for top-notch property management!

Damaris S.

5/5

It was a breeze working with Grace. Someone that actually picks up the phone and calls back as soon as she finds your missed call. She was always available to answer any questions, was patient and ready to show different properties when one dint work for us. We ended up getting a property on post but if we decided to stay in WA and wanted to get a house off post she would be the first to call. A great personality to work with. Thanks for everything Grace🙏😊

danil K.

5/5

Grace Gascon was an immense pleasure to work with. She was very informative and made the instructions incredibly clear. She responds instantly and always in a good manner! Every time I called, she answered almost immediately! Great customer service!

Ty H.

1/5

I would not recommend Simply Home’s services to anyone. I have been a loyal tenant who took great pride in caring for my home and making nearly every single payment on time. The worst part of living in our rental was dealing with the simply home team. We spent over six years in our house, and over the course we were met with an incredibly high turnover rate from their staff. Every yearly inspection which included someone coming into our home and doing a walk through to check on maintenance needs, etc., was given by a new employee that we did not know. Above that, nearly every employee we met with complained about working conditions, constant unwanted overtime due to staffing issues, and seemed underwhelmed with their work. We have even received recommendations from an employee to seek rental services elsewhere, as simply home is not out for the people who rent from them and will raise our rent and charge fees at any opportunity given. It felt undesirable to be funding a company that has such a lack of repour with their employees and I will never work with this company again and hope they seek resources to improve the quality of life for those working for them. I am entirely uninterested in any justifications or excuses made in reply to this review by Simply Home and would just like to warn anyone before considering working with this company.

Elizabeth T.

5/5

Allison was very patient with my lack of technology skills, and tolerated my repeat emails. She was clear in her approach and feedback. Grace was very good to follow up with me and make sure my questions were answered. Finding a place is stressful and they were kind, helpful and tolerant. I certainly hope to work with them.

Jack

5/5

We didn’t decide to go with a Simply Home Realty house, but our experience was so good that we may yet, in the future. Grace was wonderful and extremely responsive, making us feel attended to but not pressured. It was great customer service. Allison did an amazing job in our walkthrough, where her knowledge and care was on full display.