The Canyon Apartments at Mission Rock - San Francisco, California

Zhanna T.

Our experience at Canyon has been truly enriched by the incredible efforts of Natalie and Chintya, who go above and beyond for residents.

Natalie has done an incredible job as our program manager, bringing a variety of engaging activities for residents that truly make this community special. We always look forward to the events she organizes!

A big thank you as well to Chintya for making our lease extension process smooth and stress-free. Her efficiency and support were truly appreciated.

Grateful to be part of this community!

Rachael H.

My husband and I moved into The Canyon around October 2023 and recently resigned. We have loved our time in this building. Between the beautiful surrounding area (China Basin park & the Chase Center park), safe area, amazing staff, cleanliness, and unmatched amenities; The Canyon is the best place we have lived in San Francisco. The Canyon is great for all types of people, retired, couples, families etc as we now have a baby girl. Natalie hosts the most wonderful community events from monthly Wine Wednesdays, holiday parties, yappy hour (treats for dogs/humans), private dining events, drink mixing classes, workout classes, and the list goes on and on. Our work orders are always answered within 24 hours (unless urgent and they respond much quicker) and the front desk staff is always friendly and helpful, especially Fatima. The views from this building and its common areas are arguably some of the best in the city. Highly recommend this building, you won’t be disappointed!

Li D.

Been living here for 2 weeks. Everything is honestly pretty amazing!

The unit is very new with modern appliances and furniture. The decoration inside is very cozy and upscale. Management of everything is super organized; almost all digitalized. I think it is perfect place for young professionals like myself. The staff are also very supportive and friendly.

Also want to give a big shout-out for the community manager Cynthia, who went out of way to help me even though it was already way after hours.

Will definitely highly recommend to my friends.

Phoebe O.

When I lived in the Canyon the building was great and apartment beautiful, but management was very disorganized and it was extremely hard to get a clear answer on things. After moving out, it got even worse, and we're still dealing with their management team and trying to close things out 6+ months later.

No one answers any of your questions directly and always points you to an email alias that doesn't get answered.

The biggest positive of living in the Canyon was the Fatemeh at the front desk. If I could individually give her five stars I would, but unfortunately people should be aware of how badly the building is managed.

Isivisi A.

I have been enjoying Canyon since moving in. The concierge staff made the move in process very easy. I had an issue with the water filter in my fridge and Rulfie came out and fixed it in a prompt manner. All staff I have met, especially maintenance and janitors are very friendly to residents, shout out to Maria and Alma from Verde who I have seen going above and beyond to keep our common environment as neat and clean as possible. I highly recommend Canyon for those looking for a friendly, safe and welcoming environment. Natalie sends out amazing community building activities/ events happening in our community.

Zhanna T.

One of the key decision-makers when choosing between The Canyon and other great buildings back in February has been the incredible people we've met here, and one of them is Fatemeh. From our first day, she stood out with her warmth and positivity, always in a great mood and ready to make our day a little brighter.

Both my husband and I feel so grateful to see her smiling face whenever she’s on shift. She’s thoughtful, attentive, and truly dedicated to making residents feel at home. We couldn’t imagine The Canyon without her welcoming presence 🙂

Thank you, Fatemeh!

Nancy R.

Beautiful environmentally-friendly building, great amenities, excellent appliances, great views, dog friendly, excellent location. The leasing process was very professional.
May 2024 update
- China Basin Park is now open.
- Building social events in full swing

Prodan S.

Context: I lived here from 9/2023 to 9/2024. I've lived in apartment buildings for 11 years, 4 of which were in SF. The last two buildings I lived at were 5/5 and you can see the reviews on my profile.

The good:
- The building and the amenities are nice. Having a sauna is rare in SF.
- The park on the side of the building is lovely.
- Arsicault Bakery which has what might be the best croissant in the world, is opening here soon.
- The front desk staff is very welcoming (especially the person on the weekend night shift and Fatima)

The bad:
- I lived on the 14th floor and whenever I wanted to shower, I had to wait about 2 minutes before the water got warm enough. It never got hot. I told two people from the management office (Derek and Brendan) and they told me there is nothing that can be done.
- My apartment faced Oracle Park. The floodlight from the stadium are left on almost every night. I emailed the stadium to turn them off since it's both wasteful and annoying. Didn't get a response. I also told management who told me they would install blackout curtain (they didn't). I emailed them again, and they ignored me (see the screenshot). Keep in mind The Canyon is a joint venture with the SF Giants, so it's not like the stadium is completely unrelated to the building.
- The gym is very small. The weight lifting equipment is 1 barbell rack, 3 benches, and 1 functional trainer.
- When I moved in, they were using RentCafe for their application process. It simply didn't work (see screenshot) and I had to do a paper application. Later, I was late to one of my monthly payments because the payment portal didn't work (see screenshot). I assume it's fixed by now but it was pretty annoying at the time.

The ugly:
- The mail room is a shit show. Most building in SF use Luxer which works great. The Canyon doesn't. Packages are dropped off and then they have to be scanned by the front desk, whenever they're free which is usually at night. So you have to wait at least a day to pick up your package. One time, I had to wait 3 days. When I emailed the management, they ignored me (see the screenshot) The mail room is the size of a small living room. This is a 23-story building with 283 apartments.
- The elevator and door entrance policies are pretty annoying: when I first moved in, I was told that food delivery people would be able to go up to the apartment to drop off food. This is the policy of every other luxury high rise building in SF. At some point this changed and now, delivery people have to leave the food in the lobby. I politely emailed the management and told them this is pretty annoying and they told me it was for safety reasons. Who asked for this? Mission Bay is a safe neighborhood. Also, isn't the front desk's job to see who comes in the building? Every apartment automatically locks when you close the door. Are we assuming that some guy is going to pretend to do DoorDash, sneak by the front desk and then do what, use the jacuzzi?
- The front door of the building went from being opened and unlocked 24/7 (as is in most luxury high rise buildings with a front desk) to requiring a key card. Fine, sure, safety. Who can argue against safety!!! But then, the door would be locked only about half of the time. The elevator went from being accessible by anyone without a key card to being only accessible with a key card, to then being accessible by anyone again. This changed maybe 6 times in the last few months.
- The management of the building is simply bad at their job. If you've read this far, you can see a a pattern. To give one more example: when I moved in, I was told I could print documents (see screenshot). When I tried to do it, I was told they don't offer this service. I asked someone at the front desk why and he told me it's because the management finds it too expensive to buy printer ink. When I pointed out the insanity of this policy to the management, they asked me to rat out on the person who told me.

You should only live here if you find it amusing to see a bunch of unserious people make bad decisions.