The Gin Mill - Arlington, Texas

Courtney G.

***UPDATE***
Since Kody & the new team have taken over management/maintenance, many of these things have been addressed. Kody has listened & either tried or been successful with each thing we’ve brought to his attention. It still comes with its issues- noise, weed, dog poop everywhere, but things are looking up for the Gin Mill after all & that’s thanks to this new group of people!
I’ve been living in apartments my whole adult life, and while I know you rarely strike gold with owners, management staff, or maintenance, I had false hope for this place. I waited 6 months to write this review in an attempt to give them the benefit of the doubt- maybe it’s growing pains, maybe they’re busy, giving them excuse after excuse (& believe me, them making excuses themselves too), but the problems haven’t gone away. They’ve grown. For starters, the dog park is an absolute joke. One-fourth of it stays wet 100% of the time, since before we moved in. Three-fourths of it is dirt/rocks. Please tell me how that makes sense with dogs. The water NEVER works so don’t count on your dogs getting any if they’re thirsty. The pet waste station is on the outside of the gate- so when your dog poops, go through the gate to get a bag and then go back. That’s definitely going to encourage people to pick up after their dogs, great thought! Maybe our dogs could also run into the pole you’ve installed in the middle of the park when they are running around playing, was that your goal? To have our dogs dodge things? It’s not kept up with, and in a community with so many dogs, it is a shame because that’s a great place for people to bring their dogs & hang out. Let’s talk about the exterior of the place- the broken gates, the “path” around the complex that is worthless because they used the same dirt/rock mixture from the dog park and it has completely washed away. So you’re just walking on a tarp, which is aesthetically REALLY pleasing, I might add. What sucks is from the outside looking in, this place is pretty. It has all the makings of a wonderful complex. But it’s what, a year old now, maybe? And it’s already embarrassing. It’s going downhill faster than any place I’ve ever lived. Management & maintenance don’t care enough to make sure it’s taken care of because they know they won’t be here long enough to watch it burn. And man can you see that in everything they do (or don’t do, I guess). We have even met with the manager, twice, about some of the issues. While at first I thought it was kind & noble of him, now I see it was to just keep us happy/quiet for as long as he could. To add to the show. Well, I’m done giving this place the benefit of the doubt. They don’t care, so why should I? I want everyone to see it for what it is, so they don’t make the same mistake we did. We’ve had a series of maintenance issues, probably between 1-5 open at a time since we moved in 6 months ago. At first, the reason why they said they weren’t getting fixed in a timely manner was because of how busy they were and how they only had one guy. That’s funny because they weren’t close to capacity at the time, they still aren’t, and now they have help. Yet our requests stay open, for weeks, sometimes months at a time. Then he calls, says he’s going to come fix them, and never shows up. So we miss work waiting around for this lie time & time again. There are a ton of reviews about the mice problems, which honestly we didn’t know anything about because we aren’t having that problem. Just a SCORPION one. And all sorts of others over the last 6 months they’ve taken their sweet time to do anything about. I get it, it can be difficult to keep up a complex, but I’ve never, apart from Avilla Lakeridge next door, had so many issues. Our yard, from the start, has flooded HORRIBLY. And we have 2 dogs so you can imagine how much fun that is. They’ve told us for months they would fix it & guess what, now they are just going to put a bandaid over the problem to hold us off even longer. From the top down, this place is truly terrible. Which I hate. Because we were so excited at move-in.

Malcolm D.

The staff is incredible here from the time I walked in the door and on tours. Cody is wonderful and is truly sincere about finding you a great spot. Diana was also very pleasant to deal with and the tour of the place was wonderful. Everything is brand new in a really sprouting safe area.

Jocelyne F.

I can't speak highly enough of the team at The Gin Mill! They've been absolutely wonderful in helping my clients find their perfect homes. Their professionalism, dedication, and warm customer service make the entire process smooth and enjoyable. Truly an exceptional group to work with. Thank you!! 🙂

Hala M.

I had a fantastic experience with Kody as a property manager. He is very professional, kind, and always willing to help. The property is well-maintained, and it’s clear that Kody takes great pride in ensuring everything runs smoothly. His responsiveness and attention to detail make a big difference. I highly recommend living at The Gin Mill.

Elizabeth A.

I recently moved into this new property just a few months ago, and I’m really impressed with how it looks. The place is quite spacious, and the rent was very reasonable. The management recently changed, and the new staff is incredibly friendly and always willing to help. It’s clear that they’re committed to improving everything in the property, and I’m excited to see how things turn out.

Imani H.

Just left from viewing this place and we love it! Although it's over our budget we definitely appreciated Kody for still show us around and assisting us with finding homes within our budget with their sister properties! Complimentary snacks and drinks as well! Definitely will be referring this property to friends or family!

blúDream L.

to add to this we used to be distributed by someone triggering the fire alarm in our building. just randomly the fire alarms going off in the day and in the middle of the night. there is a constant order of weed throughout the building. rude neighbors and guest being loud again at wee hours in the morning.

there is new management less then a year (3 management teams). the new management is quite aggressive with their demands for rental payments. sending out excessive emails about paying rent on time. people know when rent is due and when they are late. sending emails is not going to do much of anything considering all the other issues residents have caused while dwelling in this community. then as new management to try and force residents to pay rent one way instead of honoring those with current leases that say there are a number of ways to make payment is absurd given the fact that they don’t seem to enforce any other rules. like sending mass emails about smoking and orders literally do nothing when i’m pretty sure they are aware of the exact resident(s) that are violating lease agreements.

also there is NO beautification of the property. i can’t tell you who’s up keeping the property because the property looks terribly ugly. again the neighbors and their guest are unruly. there is dog poop EVERYWHERE! people leave their trash out whenever and however.

the new management honestly seems incompetent and underwhelming executing their duties. when will these apartment owners get management that not only lease apartments but actually manage the property and residents appropriately with some integrity. i want to say more but i am honestly just waiting for the lease to be end as the gin mil proved to be a poor decision.

marie E.

It was really nice welcoming when we got the tour, Kody is amazing , we really get everything and the details well, he answered all the questions we need to know, the apartement situation is a peace which we are looking for and can’t wait to move!