The Rush Companies - Gig Harbor, Washington

Ben F.

We (Ferguson Architecture) have worked with The Rush Companies on multiple projects, some were our clients and their construction team built our projects, their construction team has brought us in the design a couple projects for their clients, and we have provided design assistance a few times for their property management team (Edison47). All interactions between our team, our clients, and any part of The Rush Companies team has been exemplary.

Our team particularly appreciates the work of Brett Griffin from Rush Commercial (their construction business). Brett is kind, professional, responsive, fun, and his team knows how to get things done. He has bid against other local General Contractors who we like and has been consistently competitive, winning more than his share of the work. The projects we have built together have been beautiful. When issues arose we heard about them early and they worked proactively to assist our team mitigate and resolve the issue.

My favorite fact about The Rush Companies is that they cultivate an Owner's mentality within their team. As a development company they encourage every individual team member to invest equity into their development projects. This is very unusual for developers and it provides staff the opportunity to share in the rewards of being property owners, and it gives their team incredible incentive to do great work and serve the project well.

We can wholeheartedly recommend The Rush Companies to any of our partners and have confidence that the work will get done well, with integrity and professionalism.

EdGate S.

What a pleasure and delight it is to be a tenant in a Rush Commercial building with such great Services Coordinators such as Laura Smith. Laura is always kind and prompt to address emails and to take care of any issues that arise. EdGate loves being with The Rush Companies because they treat us like family. Thank you so much for all you do - you are appreciated.

Joshua E.

I recently worked with the Rush Companies for leasing and construction on my new Plastic Surgery clinic in Gig Harbor. They were competitive on the bid for the buildout and reliably stuck to timelines and budget as we initially agreed.

The buildout looks extremely polished and I have received numerous compliments on the quality and scope of the work.

Personally, I was impressed by how quickly they were able to complete tasks and the rate at which the space evolved.

Most importantly, the team and their subcontractors were extremely professional and accountable. I never felt brushed off if I had concerns or wanted something changed.

I would happily recommend to other local businesses.

Thank you Danny, Brett, Brandon, Karen, and Kayla!

A A.

Well, this would be my 1st time leaving a bad review for a business. Not a good feeling but I think it’s important for others to read about my personal experience with Rush.

Since moving into this brand new construction home 8 months ago, it has been nothing but a nightmare dealing with Rush. In my experience – they will NOT stand by their quality & mistakes. And for last 8 months, we haven’t been able to use our bathroom sinks properly due to ill-installed faucets. Even though I had pointed this issue to Rush (Barb) on numerous occasions, I was told “this was standard & that nothing was wrong”. Well, I decided to contact faucet manufacture company directly last week and guess what? They confirmed it was indeed Rush who installed the faucet improperly. I don’t know what to say anymore. Truly unprofessional & baffling in my opinion.

I would say, when outside 3rd party companies get involved, mostly it goes fine. We're having issues with Rush's in-house team - Barb Hewson (Customer Relations Manager), Scott Walker (Vice President) and Dave (Warranty Technician). I just don’t understand. Every time Dave comes and leaves, we feel like more damage is done than good. For example, he left damages on our office den wood door & trimming, light switch and other incomplete works. For past 2 warranty visits, we were unsatisfied with his work. We've now requested more than 3 times for a different technician, only to receive unhelpful replies such as "Dave gets raving reviews" or "Dave is excellent". My picture evidence & documentations state otherwise but okay. How does this really help us? We're just looking for proper help. I have spent well over 30 hours of my own personal time, trying to work things out with Rush to no avail. This is really not cool. I originally had high hopes for Rush to do the “right thing” by fixing and replacing their own mistakes but I don’t think this will happen.

My humble advice to new Rush home buyers – document every-little-thing when moving into the house! Take pictures and email only so you can have personal records. That’s all I can say for now.

*******UPDATE*******
So I originally posted above review on Rush's facebook page to display our concern. Scott Walker (Vice President of Rush) sent us an e-mail on Mother's Day morning at 7:47 AM. I suppose our review got him upset as he decided to threaten & intimidate us, stating things such as to be “very careful” and to keep my posts factual because he considers my facebook review to be “slanderous” to Rush’s reputation. He also mentioned he will possibly seek his "legal counsel" for my facebook review. We found this to be ridiculous, it is year 2020, customers have the right and freedom to leave honest bad reviews.

Pretty shocking. I was hoping he would contact us to resolve the issues at hand, the right/proper way. Instead, he decided to threaten us. I can attest that my original review is 100% factual & honest. I suppose he thought by emailing me such a threat, it’ll scare me? Not sure what his intentions were but his e-mail made my mom so upset that she cried…on Mother’s day. I hope Scott Walker is happy for making a fragile senior lady cry on Mother’s day.

Until this day, Rush refuses to take responsibility & accountability for damages and defects caused by Rush Technician named Dave. He caused damages inside our private property during warranty visits. We gathered all picture evidence to email Rush...only to be blamed on (Barb states we've caused the damages). We do not understand. Why is Rush treating us this way? We just want everything to be fixed or replaced, the proper correct way. That is all we want.

There are so many other things I want to mention but I will stop here. I will just say there has been close to 100 emails between Barb & Scott leading to no solution. We will probably be filing a complaint with Washington State Office of the Attorney General. I can say this has been one of the worst and stressful experiences of my life. ☹

James H.

Our company had a little bit of a disappointing experience with Rush's commercial leasing division. They do have nice buildings, however their service is a bit lacking. The follow up and communication was not great. Overall they are friendly and do have some beautiful buildings.

Kristen E.

I have nothing against the employees of the Rush company who I know are likely just doing their jobs, but I oppose their development philosophy with a fiery passion. For years now, Rush has been buying up historic homes and lovely forested plots and turning them into cookie-cutter boxes of ticky-tacky homes that look garishly out of place on the Gig Harbor peninsula. Many economic forces may be at play, but Rush acts as an unapologetic driving force in turning a quaint, semi-rural locale into the type of yuppy California suburb residents moved here to escape. I often find myself daydreaming up regulations that could be used to foil their current model of development, from mandating a certain yard to square footage ratio to protecting trees when building new homes.

I know our community is growing, and I am happy to welcome newcomers and am resigned to new development. However, I am not resigned to a real estate giant that levels forests and builds expensive homes that are neither aesthetically appealing or affordable for middle or working class families.

John A.

As a neighbor of Proctor Station development I have been forced to witness the raising of one of the ugliest, out-sized and out of character-for-the-neighborhood buildings, that are beginning to plague our community as well as others: witness the Soviet era appearing older sister to Proctor Station, the Pacifica Apartments in the Tacoma Mall neighborhood. Sadly, more examples of this cookie cutter blight are in the planning stages. Meanwhile, construction management has done little to nothing to mitigate the noise, dust, disruption of traffic and parking, or rudeness of their employees. The city of Tacoma should be ashamed for permitting this travesty. Giving even a one star rating is too generous. Rush Residential sucks!

Beverly H.

Working as a vendor for the Rush properties, we find the staff to hold a professional edge unlike any other. Organized, qualified and overall a pleasure to work with.