The Wilson - San Francisco, California

Delilah

The Wilson is one of favorite places I have ever lived. I actually renewed my lease for my studio because of that. It has a gorgeous rooftop view, is conveniently located in the middle of the action on Market Street, and I am in love with the architecture of my own unit. Textured walls, high ceilings, wood floors and nice surfaces. It’s so cozy and nice, l never even see a single spider. 🙃

Mariana G. F.

Avoid this place! I moved out of this apartment complex over two months ago and have yet to receive my security deposit. They have completely ignored all of my calls and emails about refunding it. The management here has been awful for the entire year I lived there.

When I first moved in, the apartment was dirty and in terrible condition, and when I brought it to the manager’s attention, I was met with nothing but rudeness and attitude. The manager actually told me, "It is what it is." Completely unprofessional.

Throughout my stay, the management was unresponsive and unhelpful, and now they are doing the same with my security deposit. If you value your time, money, and peace of mind, I highly recommend looking elsewhere. This place is not worth the headache.

If I could give 0 stars, I would!!!!

Alex S.

The Positives:

1. The moveout cost was reasonable. Every apartment mgmt company in the state is going to charge you cleaning fees, no matter how nice you left the apartment, legal or not.

2. The location is convenient IF you take public transit, as it sits directly on the MUNI F line, and is super close to Powell Street Station. Also, Taxi's can use Market Street, so if you love Taxi's, they will stop directly in front for you. You will be like royalty, like the Queen of England getting into that Taxi. Uber and Lyft however...that's another story.

3. The apartment interiors are updated and modern. The amenities are cheap, but nice. Personally, I had few problems with the appliances or plumbing. The washer/dryer combo, well, just don't expect it to dry anything, without 6 hours of ear splitting noise.

4. Gas Stoves.

5. The Gym in the basement was surprisingly nice, and air conditioned.

The Negatives
(Not Technically Managements Fault):

1. Danger! Will Robinson! Danger!
While the Market Street side is okay during the day, the back alley, aka Stevenson St, is dangerous. Do not tour the building during the day, without walking the area at night. Surprise! It’s the Tenderloin. Or, as they say in LA, Tenderloin-adjacent.

2. Uber & Lyft No-Go Zone:
Lyft and Uber, simply WILL NOT STOP in front of, or in back of this building. You will be forced to walk to a corner ...and don't even think about using UberPool or Lyft Line!

3. Heat Stroke:
As a new arrival, you'll be full of SF lore, such as not needing AC, because of the awesome climate here. This is mostly true, EXCEPT, somehow, here. If you are facing away from Market St, you will be fried alive in your own apartment. It directly faces the sun, and it gets SO HOT, it is nightmarishly hot. Did I mention how hot it gets, because I can't fully convey to you the amount of heat, it is really really hot.

The Other Negatives:
1. $35 a Month for 'TRASH VALET'
What is Trash Valet you might ask. Well, this $35 a month, mandatory "service" takes the trash you leave in the hallway and places it, for you, into the trash chute... 10 feet away. This is not a joke. During the summer, expect your hallways to smell like your neighbors garbage, while the trash bags wait to be collected, and walked the 10 feet to the trash chute.

2. Doggy Area on rooftop deck a complete disaster
It is NASTY. Primarily, due to the next item...

3. Absentee Management.
When you enter the building, the first thing you see is an Agitprop-esque sign reading: 'Mariam is Amazing' This should have set off alarm bells.

In actual practice, the resident manager, for all intents and purposes, is missing in action. She has been zero help with anything. It is common knowledge among older residents, that the building is slowly going downhill. The actual management company itself doesn't seem to know or care what's really happening in their own building.

4. Shared Amenities:
Among many, many, other things, the Rooftop wireless was down for over 4 months. Mariam claimed that both AT&T AND Google Fiber Webpass came over to try and 'fix it' and that 'nobody can figure out what's wrong.'

Now stop right here. Folks, I know Google Fiber Webpass. I, and most of this city, LOVE Google Fiber Webpass. You can safely assume, that this did not happen.

I did go to inspect the wireless situation for myself. It appears that the main ethernet line was disconnected from the wireless router. (see photo)

I can only conclude, that pure laziness, stops Mariam, from 'fixing' the rooftop wireless.

5. Security
On numerous occasions I caught my upstairs neighbor coming down the fire escape and 'accidentally looking' into my apartment. You would think that this alarming behavior would be dealt with promptly by the manager, however, after being informed of the situation, Mariam did absolutely nothing. LOCK YOUR WINDOWS!

6. +$1000 to go month to month
After my lease expired, they wanted $1000 EXTRA to go month to month. YES, It's legal! Why does everyone keep asking me that?

Jennifer C.

Robert, our maintenance guy is awesome! He’s kind, polite, and efficient. These apartments are really lovely too. Great, open floor plan with almost 700 sq ft of space. It’s a downtown oasis and Robert helps to keep it that way! Jezrel too, our building manager is the one who keeps this place running and he’s definitely made my stay here great—people like Jezrel and Robert, help make your house a home <3

Mathew S.

So far, living at The Wilson has been a great experience! I am excited for the new management, Melissa seems like she will bring a fresh new positive vibe to the building! On her first day, she was quick to jump in and help me with a concern I had. Denzel, head of maintenance is always so friendly and polite. They really have a great team here!

Maddie D.

Such a cute little place to little. All the people that work here are great and super helpful. The building is also right in the heart of everything making it super convenient to walk everywhere.

Nadeja A.

My experience living at The Wilson has been very delightful! I especially appreciate the attentiveness of the staff - notably, Parker and Denzel, who have both been nothing short of personable and responsive to the needs of the community.

I can always count on Parker to get back to my requests within a timely manner, be at the front desk (even on the weekends!), and meet me with a warm greeting every time I walk into the building.

I appreciate Denzel being a call away - always responding to my text messages to the maintenance phone line regarding maintenance requests.

The security staff has been proactive about guarding the building, and even assisted me in moving to my new apartment!

Grateful to renew my lease at this residence, and I love the convenient location.

Thank you, The Wilson!

Leticia S.

I recommend The Wilson!!!! I've lived here for six months now and I love that the building is safe. Parker is always sitting at the front desk during the day with a warm smile on his face and there's usually a security guard at night. Parker and Denzel are very friendly, helpful, and attentive to everyone in building. I like that I can have a conversation with them about my apartment or personal.