Thomas Watch Repair - Pleasanton, California

Thomas Watch Repair

Thomas Watch Repair, situated at Address: 4615 First St #120, Pleasanton, CA 94566, United States, is a renowned watch repair service provider that has been serving its customers with dedication and professionalism. The business can be reached via phone at 9258720108, and their official website is accessible at thomaswatchrepair.com.

Specialties

Thomas Watch Repair specializes in watch repair services, ensuring that your timepieces are in top condition. The services offered include, but are not limited to, watch battery replacement, watch band repair, watch case refinishing, and more complex repairs such as movement servicing and overhaul. Their expertise extends to a wide range of watch brands, making them a one-stop-shop for all your watch repair needs.

Location and Accessibility

Conveniently located in Pleasanton, California, Thomas Watch Repair is easily accessible. The storefront is situated in a shopping center, with on-site parking available to ensure a hassle-free experience for customers. The business is also wheelchair-accessible, with a dedicated entrance and parking space for those with mobility impairments.

Customer Experience

Thomas Watch Repair prides itself on providing exceptional customer service. According to customer reviews, the owner, Thomas, is highly dependable, always present during business hours, and offers a warm welcome to every customer. He goes above and beyond to ensure customer satisfaction, as demonstrated by a customer who shared that Thomas offered an 'honor system' for resizing a watch, allowing the customer to return for adjustments at no additional cost.

Customer Reviews

Thomas Watch Repair has an impressive 93 reviews on Google My Business, with an average rating of 4.9/5. This high rating is a testament to the quality of service and customer satisfaction that the business consistently provides. Customers appreciate the dependability, friendliness, and local presence of Thomas Watch Repair, making it a trusted choice for watch repair services in the Pleasanton area.

👍 Reviews of Thomas Watch Repair

Renee M.

5/5

If you've been looking for a local watch repair, the search stops here! Thomas is wonderful. He recently sized my mom's gift watch and offered "an honor system" where she can bring it back and re-size if needed: "just tell me I sized it for her and I will re-size it for no additional cost". He is dependable, is there when his hours say he will be there and offers an incredibly warm welcome. Quality service, dependably, friendly and local. Wow - Thank you Thomas! I've finally found my watch guy!

Brad C.

5/5

I popped into Thomas Watch Repair thinking my Seiko watch was broken, meaning the stop watch was "not working properly". I was asking for assistance and possibly repair of the watch. I love this watch but don't wear it often. Thomas explained, very politely, that my watch was fine but I misunderstood how to use it correctly. He then explained the operational details to me in detail and sent me on my way, no charge. I am just overwhelmed by his honesty and professionalism. This level of customer support is virtually unheard of in this day and age. So, I highly recommend if you need and service or repairs to your watch please support this small local business. No, i don't work there, I am not family related, and no I am not being paid for this review. I'm just telling you the truth !

Suhaas S.

5/5

This place truly deserves a six star rating! He was incredibly helpful, especially when I had many questions about my watch. He took the time to explain everything patiently and fixed it for me, ensuring it was in perfect working order before I left. To top it off, they refused any payment for the service! It was a small but incredibly kind gesture. They even allowed me to bring my scooter inside while they worked on my watch. If you need your watch repaired, this is definitely the best place to go!

Steve C.

5/5

Thomas is wonderful! He has serviced my omega sea master for the last six years. Both changing batteries and helping me change bands, adding links and subtracting links. He’s a good man with a great business I drive all the way from San Ramon just to see him.

J M.

5/5

Wonderful place to get my watch repaired. Best customer service ever! A large array of watches. Go just to see what’s available! Close parking too!

Len Y.

5/5

Not only is Thomas an expert in watch repair, but he is also honest. He explained what is needed and my options. He installed my antique watch glass cover, removed the dead battery-- for free. He was highly recommended by a reputable jewelry store in castro valley.

シTacticalMecha

5/5

Excellent and quick service. Very friendly as well. I will continue to come back for all of my future watch repairs! Highly recommend

Ana B.

5/5

I had a great experience! I went in for a battery change, and it was super quick. The staff was really friendly, and I’ll definitely be coming back!