West&Co. - Spokane, Washington

West&Co: A Premier Property Management Company in Spokane

West&Co is a well-established property management company serving the Spokane area, specifically with a strong presence in Spokane Valley. Located at Address: 225 E 3rd Ave #3, Spokane, WA 99202, United States, and easily reachable at Phone: 5098385823, West&Co prides itself on providing exceptional service and expertly managed properties. Their website, Website: westandcospokane.com, offers a comprehensive overview of their services and available properties.

Core Services and Specializations

The core competency of West&Co lies in their comprehensive property management services. They cater to a diverse range of property types, including apartments, residential complexes, and potentially commercial spaces, although their primary focus appears to be on rental properties. The company’s operational philosophy centers around maintaining properties to a high standard, ensuring tenant satisfaction, and streamlining the overall management process for property owners. They handle everything from tenant screening and lease agreements to rent collection, maintenance requests, and property inspections.

Location and Accessibility

Situated in the heart of Spokane Valley, West&Co’s office location at 225 E 3rd Ave #3 provides convenient access for both clients and tenants. The company demonstrates a commitment to accessibility, offering a wheelchair-accessible car park, ensuring that individuals with mobility challenges can easily access their services. This thoughtful consideration of accessibility reflects their dedication to inclusivity and customer convenience. Their location within Spokane Valley allows them to effectively manage properties in a growing and desirable area of the city. The consistent attention to detail, particularly regarding landscaping – with regularly maintained flowerbeds and planters – suggests a strong commitment to enhancing the aesthetic appeal of the properties they manage. Furthermore, proactive snow removal during the winter months indicates a dedication to tenant safety and comfort, showcasing a responsible and attentive approach to property upkeep.

Tenant Experience and Management

Feedback consistently suggests a positive tenant experience. Communication appears to be a key strength, with reports of responsive and helpful staff, including individuals like Joseph and Anthony, who demonstrate prompt attention to inquiries and concerns. The process of signing a lease and moving in is described as seamless and easy, reflecting a well-organized and efficient operation. It’s clear that West&Co values building positive relationships with both tenants and property owners. The emphasis on maintaining properties in excellent condition, coupled with attentive service, contributes to a feeling of security and comfort for residents. The dedication to providing a welcoming environment, enhanced by aesthetically pleasing landscaping, contributes significantly to the overall tenant satisfaction. The proactive approach to maintenance, such as early morning snow removal, underlines their commitment to tenant well-being.

Customer Reviews and Reputation

West&Co has garnered 44 reviews on Google My Business, offering a valuable insight into the experiences of previous clients. The average opinion is 3.5/5, indicating a generally positive perception, though there’s room for improvement as evidenced by the reviews. While the overall rating is respectable, examining the specific feedback provides a more nuanced understanding of the company’s strengths and areas for development. The recurring themes in the reviews highlight the importance of communication, maintenance quality, and a sense of security within the properties they manage. These elements seem to be central to the positive tenant experiences reported.

Key Features & Benefits

• Comprehensive Property Management Services: Handling all aspects of property upkeep and tenant relations.
• Tenant-Focused Approach: Prioritizing tenant satisfaction and creating a positive living environment.
• Accessibility: Providing a wheelchair-accessible car park for enhanced convenience.
• Proactive Maintenance: Ensuring timely repairs and upkeep to maintain property value.
• Responsive Communication: Offering prompt and helpful support to both tenants and property owners.

In conclusion, West&Co presents itself as a reliable and dedicated property management company in Spokane. Their commitment to tenant satisfaction, combined with their focus on property maintenance and accessibility, positions them as a strong choice for both property owners and renters seeking professional and conscientious management. The positive feedback, though tempered by room for improvement, indicates a solid foundation built on communication, responsiveness, and a genuine desire to create a positive living experience.

👍 Reviews of West&Co.

Karla P.

5/5

Rented a single bedroom apartment in Spokane Valley- was super clean and well maintained - move in/signing was seamless and easy. The complex was wonderful and an effort was made to have beautiful well maintained flowers/ planters all summer and the walks were always shoveled early morning all winter. I felt safe.
Jospeh was great with communication regarding my apartment and if I ever had questions Anthony who managed the complex I was in was prompt and kind. My entire experience was great and I highly recommend any of the properties managed by this group as they made my time wonderful!!!

Jack

5/5

I highly recommend West & Co!!

I worked with them to find my first apartment, and Joseph was so responsive and helpful! Definitely a better experience than the big corporate property management companies.

I was for sure nervous, as this was my first apartment-hunting and finding experience on my own, but West & Co made it super easy and straightforward!

Since moving into my new apartment, they have also been very timely and responsive to any questions I have. And they always make sure to call in maintenance as quick as possible, when I need it, which I so appreciate! Definitely a great company to work with all around.

Jonah M.

5/5

My daughter and I rented from two other places in Pullman before renting from West & Co. The other two companies had very poor communication and management skills. Almost unreachable. Luckily , we rented from West & Co for 2 years and they have great service and actually cared about our concerns and immediately responded when needed. We highly recommend them.

Mike G.

1/5

Worst Property Management company I have ever dealt with. Move into a completely dirty home with appliances that didn't work and very poor support when appliances fail. Good thing I knew the owner and we just worked thru things without this company that he was paying to manage his property. Amazing they are even in business.

Sage B.

1/5

Do not let landlords take advantage of you. Know your rights, RCW should always be followed and fair housing is a minimum. Please consult the BBB (Better Business Bureau) if you feel you fell victim to your rights be violated. Stay safe out there

Sara C.

5/5

Great flexibility with move in/move out dates. Responsive to emails. Rent is fair.
They remodeled the bathroom prior to my move in, per my request. Easiest rental company I’ve dealt with!

Zacherie H.

4/5

My experience with the company was better than most property management companies. I don’t know how many properties they manage but they were always very responsive (I’ve worked with leasing offices who are only responsible for a single complex and they were much less responsive). My only complaint is that when maintenance had to be done in unit we got zero notice, we always found out after the fact that someone was in our unit. Would have been nice, and likely required by law, to have a certain amount of notice that they would be accessing our unit.

Joseph

1/5

I regretfully must leave a 1-star review for Weston Associates Inc. based on a deeply unsatisfactory experience. I entrusted the management of my rental property to Weston Associates, believing they would ensure reliable tenant placement and professional service. Unfortunately, the reality was far from my expectations.

Weston Associates' tenant vetting process left a lot to be desired, leading to the placement of a tenant who inflicted substantial damage to my property. The resulting financial loss was significant - thousands of dollars in repairs and lost income due to unpaid rent. However, the non-monetary impact was equally distressing, as it took me well over a hundred hours to get the house back into rentable condition and secure a new tenant.

Adding insult to injury, when I raised my concerns about the poor tenant vetting and the impact it had on my property, Weston Associates Inc. responded by terminating our partnership. I was essentially told that the situation was not their responsibility, a response I found to be dismissive and unprofessional.

In summary, I cannot recommend Weston Associates Inc. for property management services due to their inadequate tenant screening process, lack of professional responsibility, and poor handling of client concerns. If you're a property owner seeking peace of mind and professional conduct, I advise looking elsewhere for rental management services.