Amber D.
1/5
I am so disappointed in this rental company and especially the manager I had to deal with named Chezon Reynolds. I have lived in the Lynnwood Townhomes for almost 2 years. In that two years the first manager that was there was great, she was always so sweet and made sure that issues were managed in a timely manner. Since Chezon has taken over this place has been a hot mess. There is constantly trash all over the place. My unit was right next to the park and there is always trash in my yard from the kids at the play area. The fences are all run down and rotting, and the management company doesn't seem to give a rip about it.
My main complaint about this company is that they do not take care of the units unless its a cheap easy fix. I lived in unit #308, during the snow storm in Feb 2019 there was a leak in my unit. Upstairs water was pouring down both sides of the closet, water was dripping from the ceiling and the carpet was soaking wet. When my boys went down stairs to grab a pot for the water to drip into they noticed water dripping from the ceiling downstairs too. I put in a maintenance request right away and tried every contact I had for the apartment complex. Chezon got back to me right away and a short while later the maintenance team showed up to look at the leaks. He stated "yep there's a leak" then left. I was told by Chezon that they would get a roofer out to look at the roof. A day or so later the roofer came out and couldn't see much because of the snow, understandable but he said he would not be out again because "leaks like this happen in heavy snow." When I tried to reach out to Chezon to see what was going to be done about the wet carpet and the wet drywall she told me "drywall typically drys up well on its own, but given the weather and the snow that's coming it may take longer." and they could "have some fans put in" my unit. The carpet was never touched and there was nothing done to dry out any of the unit. My youngest son is really sensitive to mold and mildew and I expressed my concerns to Chezon, about the unit being dried out she ignored multiple text messages from me, any time I asked about what would be done to dry out the unit there was no response from her.
After the allotted 10 days, by RCW codes, when nothing was done in my unit after trying to get in contact with Chezon many times (she would ignore my inquiries about getting the apartment dried out or fixed in any way) I started looking for a new apartment for me and my sons. When she was sent a rental verification paper and I gave her a heads up that I was looking for a new apartment I was called immediately by Chezon and she told me that this would be a mistake because I would owe 3 months worth of rent for breaking my lease. RCW codes state that if after 10 days repairs are not made then you can break a lease with no financial fault to yourself and a return of your full deposit. Chezon actively avoided returning the papers for my rental verification, then when she did she left out information that was needed. When I tried to contact her about it and ask for a letter releasing me from the property and any financial obligations, it was like pulling teeth to actually get it from her. The verification company tried many times to get a hold of her and she would not respond. Finally I had to call her and let her know that I would have to start bugging the main office as well as her if I didn't get the rental verification papers back so we could move out.
I have even more information about what happened but can’t fit it in here. Basically we lived in a wet leaking apartment from feb 10 to April 12 because the property manager refused to fix anything until we moved out.
