Windermere Real Estate Yelm - Yelm, Washington

Andy W.

They try to make you sell your house so they can get large commission, instead of stealing 15k from you. About 100 people contacted me from facebook when i published my property. Windermere posted it on zillow. My current tenant contacted windermere 3 months ago to move to the house, they made excuses to delay her moving in the house. they tell you no one is interested in.This is how they do that. Finally, paying 6 months for mortgage you give up and agree to sell.

Chester H.

Willy Pearson is incompetent as his
job. As a retired SGM he should have done better for a veteran. This veteran has been ignored and pushed to the side for way to long, as a friend of his I will do what I can do to make sure Willy has no license to be a realtor again. Piss poor performance from him.

Damaris D.

I had a property in Yelm that Windermere managed from 2011-2017. The last contract with the renter ended in November 2017 and the property managers became unresponsive regarding putting the property back up for rent. We then chose to sell the home instead and during inspection there were many things found that Yelm Windermere chose not to disclose.
A. Renters painted and never painted the room back to neutral color
B. Renters left bulk garbage around the property after move-out, even though property managers stated they did a walk through afterwards. Bulk garbage included, Grill and miscellaneous items in the garage.
C. Yelm Windermere never disclosed the damage to the property; this was founded during inspection during sale of home. Broken fence, busted sink fixtures and warped siding.

I attempted to attach the pictures of the damage but this will not load. As owners, we have lived out of state since 2011 and paid Yelm Windermere to manage the property and have felt them to be extremely unprofessional. Only in the beginning of the long period of business with them, they were professional. Towards the end, the company became disreputable. I made many phone calls to them with no response and sent several emails with no response.

This house was built in 2007 and the fence was installed in 2008. Yelm Windermere NEVER reported any damage to the fence or the siding of the home. We had to pay thousands in order to sell the home to correct these damages due to their negligence. And after the house was sold, months later Yelm the only email they ever sent us is a bill for yard clean up, not ONE response to the numerous emails sent to their company. I would not trust Yelm Property managers with a fork, let alone my property.

Edit: I also see how the “owner” is responding to posts, but chooses not to respond to this one. Most likely because I pulled their card and the company is well aware of all of the damage to the property that was never communicated to the owners as well as the emails that they chose to be unresponsive to.

Roger A. B.

My wife and I just purchased a home in Washington. Damon Porter is our agent who helped us into our new home. It was not an easy transition from New Hampshire to Washington. We needed to do our home search completely online. Damon made it easy. He was readily available and answered all our questions. He helped us line up a home inspection and found out answers to our many questions. He is a courteous, hard-working professional who ensured our purchase experience was pleasant and that we would be comfortable in our new home. THANKS Damon!

John N.

We have worked with Windermere for 14 years. They do an excellent job of balancing the care of homeowner's properties and the tenants of those properties. The business of owning a rental is always risky, but the exceptional staff on both the property management and realtor side of the business provide the confidence that we made the right decision in this investment. They have always ensured our requests are answered in a timely manner and have readily provided the resources we need to manage our investment.

Chris B.

Damon helped my parents find their dream home! He went above and beyond to help them in their search. This wasn't easy because my parents were in New Hampshire looking for a retirement home here in Washington...but Damon made it easy and was able to find a home that met their long list of criteria. He was such an excellent agent to work with. Highly recommend.

Angela C.

We bought a house in Yelm in summer of 2011. Our Realtor was amazing, and does not work here. Windermere was the sellers agent. When I went to go pick up the keys to our new $300,000 house I had to wait for almost 20 minuets until any of the three people meandering around even acknowledged I was there. Yes I was in sweat pants and a baggy shirt. ( I was seven months pregnant which I doubt they knew cause I was small .) I assume they just thought I was some young dumb redneck looking to rent or buy something cheap. When I told them I was there to pick up keys and gave them the address, their tone sure switched and they were sure happy when they knew they it was a "good paycheck"... VERY disappointed in the treatment. You should never judge a book by it's cover.

John E.

I hired them to manage a property and at first it was great, but I think the right person happened to look at the house at the right time, leading to someone in the house quickly. There were issues when my tenant needed some work done, a broken appliance if I remember right and it came down to the tenant having to find and email me to get Windermere to do any work, they said WIndermere was trying to get a hold of me, which was untrue. These tenants eventually moved out leading to a string of problems.

The house went back out for rent and according to Windermere they showed the property a ton, but no one was interested. I finally decided to sell after the house remained unoccupied for a few months and this is when the agent selling the house called me with a list of issues. Turns out, the house was infested with fleas, the carpets had tons of dog hair in them, and there was a gut wrenching odor because the previous tenants dogs urinated all through the hallway and they waited so long to clean it, the urine had soaked down to the wood. When I asked the property management team about it their answer was to flea bomb and spray some air freshener. Christy, the property manager claimed the tenants cleaned the carpet and produced a receipt, but had someone actually performed a move out inspection they would have noticed fleas biting their legs. I ended up having to replace the carpets at my own expense because they did not withhold deposit money for this issue. I am still waiting on an itemized report of the witholdings 7 months later. So now I'm losing $65 per day times three months with an unrentable empty house and $1600 replacing carpet. All these issue were brought up to Steve, the broker/owner but he must have played pro football because he stiff armed every issue brought to him and every time he was approached about the house he said he knew nothing about it. Where I'm from if you own a business you know everything about it, not turn and run when tough questions come up, something he almost literally did at one point.

Thank goodness the agent selling the house said something to me about this or else I may still have an empty, flea ridden house that someone keeps telling me people are interested but not turning over any applications. BUT, there are issues here too. After nearly two months I was a day away from firing the agent and going with a different company when an offer came in. I looked back at the listing and it turns out details are not the companies strong point. The listing actually expired before it was signed. Looking back, when I did get an offer she did not even suggest countering the offer, just that I got an offer. During the selling process after the offer I rarely heard from her unless I called. And when I did call it happened to be two days before closing when I called to ask if I was supposed to sign any documents. She must have not been following the sale closely because she hung up and made last minute efforts to get me the closing documents. After the sale there was not even a phone call or email saying congratulations. Talk about customer service.